Lynsey Sligh
Mount Sidney,VA
Summary
Dynamic office administrator with proven expertise at Morris Insurance and Financial, excelling in customer service and office management. Adept at record keeping and scheduling, I consistently enhance operational efficiency and client satisfaction. My strong communication skills and attention to detail drive successful outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Great Eastern Resort Management
Harrisonburg, VA
02.2026 - Current
- Get 25 new leads daily
- Reach out about a complimentary stay at Massanutten Resort for owners only
- Once I have gone through my new leads, I keep the same leads for 9 days
- If i cannot reach someone in 9 days, it goes back into the system and given to someone else to try.
- We get incentives for each one we get.
Receptionist/Renewals
Morris Insurance and Financial
11.2025 - Current
- Managing office operations like taking payments, looking up customers, and seeing if I can assist them or if they need to be sent to a representative
- Refilling supplies when necessary
- Going through the renewal/cancellation list and contacting who is about to renew to make sure we receive their payment on time.
- Answering phone calls and directing them to the correct person if I cannot assist them myself
- Greeting customers if everyone is busy
- Log in to all programs in the morning so when someone does come in or call I have it all pulled up
- Make sure to log in notes whenever someone calls and what it was about so that the next person that deals, they know what I told them and usually I include the next step that needs to be done
Office Administrator
Augusta Memorial Park
06.2024 - 06.2025
- Managing cemetery operations: Overseeing the administrative functions of a cemetery, including scheduling burials, coordinating funerals, and providing information about services and fees.
- Assisting families: Helping families with funeral arrangements, including selling plots, preparing and coordinating burials, and providing follow-up services
- Maintaining records: Keeping accurate records of cemetery plans, lots, sales, locations, and buried people.
- Ordering supplies: Ordering supplies and equipment for the cemetery
- Maintaining property: Keeping the cemetery grounds and facilities in order
- Handling complaints: Responding to requests, concerns, and complaints from the public.
- Preparing for monuments: Preparing foundations for monuments, markers, and other landscapingProvide administrative support to management on front end operations. (Assist with scheduling, ordering supplies, keeping a clean workspace, and organizing reports for management to use in their accounting reports per month).
- Provide any additional services the guest may need.
Office Administrative Assistant
Mumford & Sons Trucking
03.2022 - 10.2024
- Provide administrative support to ensure efficient operation of the office.
- Answers phone calls, schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports the team by performing tasks related to organization and strong communication.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Contributes to team effort by accomplishing related results as needed.
Front Desk Attendant
Hampton Inn by Hilton Staunton VA
10.2023 - 06.2024
- Answer phone calls, take reservations, add accommodations to the profile, and give directions to the guest.
- Ensure customer privacy by asking for verification.
- Go through inventory and order what is needed.
- Managing group reservations, setting up meetings, and accommodating the meeting needs.
- Setting up reservations in advance and getting them the best available rate based upon their certainty of traveling.
- Enrolling new members into the Hilton Honors system to receive Hilton benefits.
- Versatile in either morning or evening shift.
- In communication with breakfast and housekeeping to ensure the smoothest transitions possible.
Doordash Delivery Driver
Doordash INC
05.2022 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Specialist
Summit Community Bank
10.2021 - 04.2022
- Provide superior customer service experience during the client interaction.
- Ensure all clients are greeted immediately upon entering the branch office.
- Performs lobby management effectively to ensure the needs of clients are identified and fulfilled.
- Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.
- Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals.
- Follow all operational procedures including protecting customers, bank assets and bank security.
- Accurately completes information on systems and forms to mitigate exposure while ensuring service delivery and quality.
- Serves as a specialty teller as assigned; vault/backup vault and ATM.
Pharmacy Technician
CVS Health - Target Store
04.2020 - 01.2021
- Communicates among several individuals, including patients, co-workers, insurance companies, and prescribers.
- Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation.
- Properly fills and dispenses an average of 300 to 500 prescriptions per day.
- Receives and stores incoming inventory, verifies quantities against invoices, and checks for outdated medications.
- Make requisitions for drugs and supplies with professional guidance from the pharmacists.
- Performs clerical tasks, such as filing, answering phones, and operating a cash register, maintaining prescription records, or composing letters.
Education
High School -
Fort Defiance High School
Fort Defiance, Virginia5 2018
Associate of Applied Science - Transfer Program
Blue Ridge Community College
Weyers Cave, VABachelor of Arts - Business Management
Bridgewater College
Bridgewater, VASkills
- Office management and administration
- Scheduling coordination
- Record keeping and data entry
- Customer service and support
- Administrative assistance
- Communication skills
- Problem solving and critical thinking
- Time management and organization
- Attention to detail
- File organization and management
- Mail routing and processing
- Database management
- Microsoft Office proficiency
- Payroll and accounts payable/receivable
- Telephone reception and etiquette
- Verbal communication skills
- Payment processing strategies
- Team collaboration and cooperation
- Adaptability and flexibility
- Social perceptiveness
References
References available upon request.
Timeline
Call Center Representative
Great Eastern Resort Management
02.2026 - Current
Receptionist/Renewals
Morris Insurance and Financial
11.2025 - Current
Office Administrator
Augusta Memorial Park
06.2024 - 06.2025
Front Desk Attendant
Hampton Inn by Hilton Staunton VA
10.2023 - 06.2024
Doordash Delivery Driver
Doordash INC
05.2022 - 10.2023
Office Administrative Assistant
Mumford & Sons Trucking
03.2022 - 10.2024
Customer Service Specialist
Summit Community Bank
10.2021 - 04.2022
Pharmacy Technician
CVS Health - Target Store
04.2020 - 01.2021
High School -
Fort Defiance High School
Associate of Applied Science - Transfer Program
Blue Ridge Community College
Bachelor of Arts - Business Management
Bridgewater College