Leilani Avila
Yucaipa,CA
Summary
Dynamic and results-driven professional with extensive experience at Forest Home Camps, excelling in customer service and problem resolution. Proven ability to train staff and enhance team performance while ensuring health and safety standards. Skilled in chemical handling and maintaining high cleanliness standards, consistently exceeding guest expectations.
Overview
6
6
years of professional experience
Work History
Lead Housekeeper
Forest Home Camps
Yucaipa
04.2019 - 03.2025
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded promptly to guest complaints or requests for special services such as extra towels or bedding items.
- Sorted and counted linens and organized in storage areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Customer Service Cashier
Apple Annie's Bake Shop
Oak Glen , CA
07.2021 - 09.2021
- Operated cash registers to process payments for goods and services.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Housekeeper
Highland Care Center of Redlands
Redlands, California
10.2020 - 04.2021
- Checked inventory for required supplies and made lists for needed cleaning products.
- Organized closets with hangers for guests' clothing items.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Assisted in laundry services including washing, drying, and folding linens.
Education
High School Diploma -
Sky Mountain Charter School
Yucaipa, CA05-2021
Skills
- Customer service
- Chemical handling
- Problem resolution
- Training staff
- Health and safety
- Time management
- Team building
- Relationship building
Timeline
Customer Service Cashier
Apple Annie's Bake Shop
07.2021 - 09.2021
Housekeeper
Highland Care Center of Redlands
10.2020 - 04.2021
Lead Housekeeper
Forest Home Camps
04.2019 - 03.2025
High School Diploma -
Sky Mountain Charter School