Jodi Mace
Hendersonville,NC
Summary
Detail-oriented Lead Housekeeper with expertise in staff supervision and inventory management. Known for developing efficient workflows and implementing eco-friendly practices to enhance operational effectiveness.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Lead Housekeeper
Skylaranna Hotel & Resort
Fletcher, NC
02.2018 - 04.2022
- Developed cleaning schedules to optimize staff workflow and efficiency.
- Supervised housekeeping staff to ensure high cleaning standards throughout the resort.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Trained new employees on proper cleaning techniques and hotel protocols.
- Collaborated with other departments to address guest requests and concerns promptly.
- Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers.
Assistant Executive Housekeeper
Hampton Inn
Hendersonville, NC
05.2012 - 11.2017
- Supervised housekeeping staff to maintain cleanliness and organization in guest rooms.
- Conducted regular inspections of guest rooms to ensure adherence to quality standards.
- Assisted in scheduling staff shifts to optimize coverage during peak periods.
- Implemented eco-friendly cleaning practices to promote sustainability within the hotel operations.
- Resolved customer complaints promptly and professionally.
- Performed administrative duties such as filing documents, preparing reports.
Education
GED -
Blur Ridge Community College
Hendersonville, NC03-1990
Skills
- Cleaning techniques
- Quality control
- Inventory management
- Staff training
- Schedule optimization
- Customer service
Certification
Microsoft Office Certificate
Timeline
Lead Housekeeper
Skylaranna Hotel & Resort
02.2018 - 04.2022
Assistant Executive Housekeeper
Hampton Inn
05.2012 - 11.2017
GED -
Blur Ridge Community College