Leilani Brotonel
4140 Ravenwood Place Castro Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
Eastbay Post Acute
02.2023 - Current
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Developed strong working relationships with case manager
- Answered phone calls and responded to careport and other external contacts.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Input new patient data including demographic and insurance information into the system
- New admissions: obtain DC summary and create a new patient
- Maintain business professionalism and etiquette as well as adhere to HIPAA standards as they relate to patient data.
Medical Records Assistant
Eastbay Post Acute
01.2020 - 02.2023
- Improved patient data accuracy by diligently reviewing and updating electronic medical records.
- Streamlined record-keeping processes for increased efficiency in the storage and retrieval of patient information.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Assisted medical staff in locating essential medical documents, and expediting patient care.
Receptionist
Eastbay Post Acute
01.2021 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Activity Assistant Coordinator
Eastbay Post Acute
01.2019 - 11.2019
- Enhanced participant engagement by developing interactive and age-appropriate activities.
- Increased overall satisfaction of participants by implementing feedback from evaluations and adjusting program components accordingly.
- Collaborated with fellow coordinators to ensure smooth operation of all activity programs, resulting in improved time management and resource allocation.
- Promoted inclusivity within activities by adapting programs to accommodate diverse needs and abilities of participants.
Dietary Aide
Eastbay Post Acute
11.2018 - 01.2019
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Education
Bachelor of Science - Computer Science
Lyceum of Batangas
Philipines04.2005
Skills
- Office Administration
- Filing
- Time Management
- Correspondence Preparation
- Detail-Oriented
- Adaptability
- Communication
Timeline
Administrative Coordinator
Eastbay Post Acute
02.2023 - Current
Receptionist
Eastbay Post Acute
01.2021 - 09.2021
Medical Records Assistant
Eastbay Post Acute
01.2020 - 02.2023
Activity Assistant Coordinator
Eastbay Post Acute
01.2019 - 11.2019
Dietary Aide
Eastbay Post Acute
11.2018 - 01.2019
Bachelor of Science - Computer Science
Lyceum of Batangas