Summary
Overview
Work History
Education
Skills
Timeline
Server

Leilani Forton

Chattanooga,TN

Summary

Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

8
8
years of professional experience

Work History

Server

Pier 88 Boiling Seafood And Bar
05.2019 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Applebee's Neighborhood Grill & Bar
08.2015 - 05.2019


Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Maintained a clean and orderly dining area for an enjoyable guest experience.

Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Handled cash transactions accurately, contributing to balanced daily financial reports.

Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Chattanooga State Community College
Chattanooga, TN

Eastridge High School
Chattanooga, TN
05.2015

Skills

  • Guest Engagement
  • Order Management
  • Supply Restocking
  • Table Setting

Timeline

Server

Pier 88 Boiling Seafood And Bar
05.2019 - 12.2023

Server

Applebee's Neighborhood Grill & Bar
08.2015 - 05.2019

Chattanooga State Community College

Eastridge High School
Leilani Forton