Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leilani Garcia

Fontana,CA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

7
7
years of professional experience

Work History

Receptionist

Platt College
09.2021 - Current
  • Greet and welcome students and create positive first impression of school
  • Demonstrated proficiencies in telephone and front desk reception within high-volume environment
  • Knowledge of modern office procedures, office systems, and record keeping.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Freelance Virtual Assistant

Textli Bakery
04.2018 - 08.2020
  • Schedule and coordinate meetings, appointments, and travel arrangements for vendors
  • Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Monitored emails, phone calls, organized inbox, and prioritized messages for supervisor.
  • Work closely with creative teams to develop innovative approaches to enhance client social media.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Guest Service Representative

Hello Kitty Cafe
09.2017 - 04.2019
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Pulled inventory to meet retail and wholesale order requirements.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Anthropology

University of California, Riverside
Riverside, CA
06.2020

Associate of Arts - Anthropology

Chaffey College
Rancho Cucamonga, CA
05.2018

Skills

  • Proficient in Microsoft Office Suite and Google Mail
  • Typing Ability (40 WPM)
  • Scheduling
  • Customer/Client relations
  • Multi-line telephone operation
  • Proficient in social media platforms (Facebook, LinkedIn, Twitter, Instagram, TikTok)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist

Platt College
09.2021 - Current

Freelance Virtual Assistant

Textli Bakery
04.2018 - 08.2020

Guest Service Representative

Hello Kitty Cafe
09.2017 - 04.2019

Bachelor of Arts - Anthropology

University of California, Riverside

Associate of Arts - Anthropology

Chaffey College

Similar Profiles

CREATE PROFILE
Leilani Garcia