Leilani Garcia
Presidio,TX
Summary
Dynamic Front Office Manager with proven expertise in customer service, staff training, and operational efficiency. Adept at resolving issues and enhancing communication between departments to drive positive outcomes.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front Office Manager
Lowe’s market
Presidio, TX
06.2022 - Current
- Oversaw daily front office operations, enhancing customer service experience.
- Developed and implemented training for front office staff on procedures and best practices.
- Coordinated communication between departments to enhance operational efficiency.
- Managed employee insurance processes to ensure compliance and coverage accuracy.
- Assistant manager
- Made sure cashiers were trained.
- Secretary
- Money handler
- Addressed customer inquiries and resolved issues promptly, maintaining high service standards.
- Maintained accurate records of transactions and office supplies inventory.
- Managed daily operations of the front office, including greeting guests and answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
Cashier
Porter’s
Presidio, Tx
06.2021 - 06.2022
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout areas for a positive shopping experience.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash, credit, and gift card payments with attention to detail.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Executed tasks to enhance team efficiency.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained organized checkout area to promote a positive shopping experience.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions efficiently to minimize customer wait times.
Education
Presidio High School
Presidio, TxSkills
- Customer service
- Staff training
- Office management
- Customer relationship management
- Effective communication
- Operational efficiency
- Cash handling
- Issue resolution
- Office management software
- Documentation and control
- Exceptional customer support
- Employee supervision
- Effective multitasking
- Listening skills
- Fluent in [language] and [language]
- Office correspondence
- Complaint handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Tabs- alcohol and liquor certificate.
Affiliations
- Gym
- Meditate
- Dog walk
References
References available upon request.
Timeline
Front Office Manager
Lowe’s market
06.2022 - Current
Cashier
Porter’s
06.2021 - 06.2022
Presidio High School