Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leilani Hampton

Graham

Summary

Recent Psychology graduate with hands-on experience in customer service, clerical support, and front desk operations. Proven ability to communicate effectively, manage front desk operations, and support diverse clientele in both academic and business environments. Skilled in resolving issues, performing accurate data entry, and creating positive member experiences.

Overview

5
5
years of professional experience

Work History

Front Desk Member Services Representative

YMCA
10.2024 - Current
  • Welcomed and engaged members and prospects, directing them to appropriate departments.
  • Resolved member issues and maintained accurate data in member profiles.
  • Managed front desk area for cleanliness and efficiency, enhancing visitor experience.
  • Handled membership transactions, issued ID cards, and provided information on services.
  • Reported safety concerns and enforced facility policies to ensure member security.

Clerical Assistant

WSU Transportation Services
10.2023 - 07.2024
  • Answered customer inquiries regarding parking citations and permits via phone and counter service.
  • Processed payments and managed data entry with high accuracy.
  • Maintained office inventory and participated in outreach programs.
  • Recommended webpage updates to improve user experience.

Footwear Associate

Dick’s Sporting Goods
08.2022 - 06.2023
  • Provided expert assistance on footwear fit and product features.
  • Maintained well-organized merchandise displays to drive sales.
  • Delivered high-quality customer service across multiple departments.

Courtesy Clerk

Safeway
09.2020 - 06.2021
  • Assisted customers with locating items and ensured 100% satisfaction.
  • Maintained store cleanliness and provided direct support on the sales floor.

Education

Bachelor of Arts - Psychology

Washington State University
Pullman, WA
05.2025

Associate of Arts - General Studies

Pierce College
Lakewood, WA
06.2021

Skills

  • Customer Service & Member Engagement
  • Data Entry & Record Management
  • Front Desk & Clerical Operations
  • Conflict Resolution & Problem Solving
  • Microsoft Office
  • POS and Registration Systems

Timeline

Front Desk Member Services Representative

YMCA
10.2024 - Current

Clerical Assistant

WSU Transportation Services
10.2023 - 07.2024

Footwear Associate

Dick’s Sporting Goods
08.2022 - 06.2023

Courtesy Clerk

Safeway
09.2020 - 06.2021

Associate of Arts - General Studies

Pierce College

Bachelor of Arts - Psychology

Washington State University

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