Teri Lacro
Elk Grove,CA
Summary
Friendly, reliable, and energetic service professional with 20+ years of experience delivering standout customer experiences in fast-paced, high-volume environments. Known for teamwork, adaptability, and making every customer feel genuinely welcomed. Strong multitasker with excellent communication skills, attention to detail, and a positive, can-do attitude.
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
26
26
years of professional experience
Work History
Owner & Customer Experience Lead
CharismaticBride.com
San Jose, CA
01.2010 - Current
- Delivered warm, engaging, and personalized customer service that created loyal, repeat customers.
- Built strong rapport with diverse clients by listening carefully and anticipating needs.
- Thrived in a fast-paced environment while juggling multiple customers and priorities at once.
- Supported team members through training, collaboration, and hands-on assistance.
- Maintained clean, organized, and inviting spaces aligned with brand standards.
- Handled customer concerns with empathy and problem-solving focus.
- ### High-Value Responsibility Gaps
- **Developed and managed client onboarding processes to enhance first-time customer experiences.**
Barista
Starbucks
Elk Grove, CA
09.2025 - 10.2025
- Crafted high-quality beverages with attention to customer preferences, enhancing overall satisfaction and loyalty.
- Delivered exceptional customer service through active listening and personalized interactions, fostering strong relationships.
- Managed inventory levels accurately, ensuring timely restocking of supplies to meet customer demand.
- Trained and mentored new team members on beverage preparation and customer engagement techniques for consistency.
- Collaborated with team members to streamline workflow during peak hours, improving service speed and quality.
Hair Stylist & Service Professional
Various Salons
CA
01.2000 - 01.2010
- Provided attentive, relationship-driven service in busy retail environments.
- Balanced multiple appointments while maintaining efficiency and quality.
- Created a welcoming atmosphere that made customers feel comfortable and valued.
- Followed strict sanitation, cleanliness, and safety protocols.
Education
Cosmetology License -
Oceanside Beauty College
Oceanside, CA01-1997
Skills
- Customer Service & Member Engagement
- Team Collaboration & Support
- Multitasking & Time Management
- Cash Handling & POS Systems
- Cleanliness, Safety & Organization
- Conflict Resolution & Problem Solving
- Adaptability & Reliability
- Customer relations
Timeline
Barista
Starbucks
09.2025 - 10.2025
Owner & Customer Experience Lead
CharismaticBride.com
01.2010 - Current
Hair Stylist & Service Professional
Various Salons
01.2000 - 01.2010
Cosmetology License -
Oceanside Beauty College
AWARDS & RECOGNITION
WeddingWire Couples’ Choice Award (6× Winner), The Knot “Best of Weddings” (9× Winner + Hall of Fame)