Leilani Miranda
Redmond,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Representative
Reliable Automatic Sprinkler Co
Kent, Washington
03.2025 - Current
- Managed inbound calls and responded to emails promptly and professionally.
- Processed customer orders and maintained accurate records in the database.
- Assisted customers with inquiries about sprinkler systems and product specifications.
- Enhanced customer satisfaction by providing knowledgeable and friendly service in problem resolution.
- Resolved complaints and issues, contributing to improved customer satisfaction.
- Cultivated strong customer relationships, encouraging repeat business through personalized service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Starbucks Shift Supervisor
Safeway
Redmond, Washington
04.2022 - 03.2025
- Oversaw daily operations of coffee shop, ensuring efficient service flow and customer satisfaction.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Guided staff on performance enhancement strategies and effective customer relations.
- Supervised team of employees, maintaining positive and productive and productive atmosphere to enhance employee experience.
- Assigned tasks to team members based on their strengths and workload, setting priorities and goals.
- Managed inventory levels and placed orders for supplies to maintain stock availability.
- Coached staff on strategies to enhance performance and improve customer relationships.
Education
Kapaa High Scool
Kapaa, HISkills
- Customer relationship management
- Order processing
- Inventory management
- Product knowledge
- Communication strategies
- Issue resolution
- Adaptability to change
- Dispute resolution
- Account management
- Inbound call handling
- Proficient in IBM iSeries
- Proficient in Microsoft D365
- Order management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Reliable Automatic Sprinkler Co
03.2025 - Current
Starbucks Shift Supervisor
Safeway
04.2022 - 03.2025
Kapaa High Scool