Leilani Nava
Los Angeles,CA
Summary
I believe my skills,combined with significant experience would be an asset to your team.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Walmart
12.2022 - 01.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Seasonal Worker
Coach Outlet
10.2021 - 02.2022
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
Slot Attendant
Agua Caliente Casino
08.2021 - 10.2021
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Cashier
Burlington
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Lead Cashier
Party City
07.2020 - 03.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
No Degree - Finance
College of Southern Nevada
Las Vegas, NV11.2009
No Degree - General Studies
Los Angeles Harbor College
Wilmington, CA06.2003
Skills
- POS Systems
- Cash Handling
- Telephone skills
- Customer/Client relations
- Greeting and Seating Clients
- Office Administration
- Multi-line telephone operation
- Mortuary operations
- Funeral Assistant
- Flowers
- Pet Care
Timeline
Drive-Thru Cashier
Walmart
12.2022 - 01.2023
Seasonal Worker
Coach Outlet
10.2021 - 02.2022
Slot Attendant
Agua Caliente Casino
08.2021 - 10.2021
Cashier
Burlington
06.2021 - 08.2021
Lead Cashier
Party City
07.2020 - 03.2021
No Degree - Finance
College of Southern Nevada
No Degree - General Studies
Los Angeles Harbor College