Leilani Nichols
Chandler,AZ
Overview
6
6
years of professional experience
Work History
Supervisor
Green Scene Cafe
Flagstaff, AZ
01.2025 - 07.2026
- Supervised daily cafe operations and supported employees in maintaining efficient, high quality service.
- Delegated responsibilities and coordinated staff tasks to ensure smooth operations during busy periods.
- Trained and supported employees in customer service, food preparation, beverage preparation, cashiering, and workplace procedures.
- Balanced supervisory responsibilities with hands-on work in a fast paced environment.
- Addressed customer concerns and workplace issues using sound judgment, communication, and problem-solving skills.
- Maintained food safety, sanitation, and quality standards throughout daily operations.
Crew member, Barista, Prep Cook, Cashier
Green Scene Cafe
Flagstaff, AZ
08.2022 - 07.2026
- Barista, developed exceptional customer service skills
- Created a deep understanding of coffee preparation and equipment maintenance.
- Multitasked in a fast paced environment
- Cashier, Maintained a high level of accuracy and attention to detail.
- Line sandwich maker, prepared high quality sandwiches while ensuring adherence to food safety standards.
Line Cook Trainer
Freddy's Frozen Custard and Steakburgers
Tempe, AZ
07.2020 - 06.2023
- Trained cooks to maintain clean, organized and sanitary workstations.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Supported management strategies to build cooperative and skilled kitchen teams.
- Directed team in off-peak ingredient preparation and restocking work.
- Implemented training for front-of-house team members to understand kitchen procedures.
ReModel/Store Associate
Walmart
Chandler, AZ
06.2023 - 08.2023
- Assisted in remodeling facilities by dismantling fixtures and displays, stocking merchandise, setting up product displays.
- Performing and updating fixture signing; assisting with store systems and cleaning departments in areas that have been remodeled
Cashier/returns desk
Lowe's Home Improvement
Chandler, AZ
05.2024 - 08.2024
- Provided exceptional customer service by greeting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience.
- Managed product returns and exchanges efficiently, regarding store policies and providing satisfactory solutions for customers.
- Efficiently operated cash registers and handled various payment methods, ensuring accurate and timely transactions.
- Scanned items accurately, applied discounts, and verified prices, ensuring that all items were correctly charged and processed.
- Managed the cash drawer accurately, performed cash reconciliations, and reported any discrepancies to the supervisor.
- Worked collaboratively with team members and supervisors to achieve store goals, address challenges, and support a positive work environment.
Education
Bachelor of science - Sociology, Minor in Social Work
Northern Arizona University
Flagstaff, AZ05-2026
High School Diploma -
Corona Del Sol
Tempe, AZ05-2022
Skills
- Customer service
- Multitasking
- Time management
- Effective communication
AWARDS
NAU Presidential Scholarship, NAU University Grant
Timeline
Supervisor
Green Scene Cafe
01.2025 - 07.2026
Cashier/returns desk
Lowe's Home Improvement
05.2024 - 08.2024
ReModel/Store Associate
Walmart
06.2023 - 08.2023
Crew member, Barista, Prep Cook, Cashier
Green Scene Cafe
08.2022 - 07.2026
Line Cook Trainer
Freddy's Frozen Custard and Steakburgers
07.2020 - 06.2023
Bachelor of science - Sociology, Minor in Social Work
Northern Arizona University
High School Diploma -
Corona Del Sol