Leilani Ramirez
Bend
Summary
Service-oriented Customer Service Representative with expertise in administrative support, time management, and problem-solving. Skilled in compliance standards and efficient workflow management. Demonstrates strong abilities in resolving customer inquiries, ensuring order accuracy, and maintaining organization in fast-paced environments. Bilingual communicator committed to enhancing customer satisfaction and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Customer Service
Chick-fil-A
Bend
08.2025 - Current
- Prepared and served food items following safety and sanitation guidelines.
- Ensured cleanliness of work areas, equipment, and dining spaces to uphold safety and hygiene standards.
- Stocked supplies and organized inventory for efficient workflow.
- Served meals to customers in a friendly and courteous manner.
- Processed cash, check, and credit card transactions at cash register, ensuring accurate handling and customer satisfaction.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Ensured cleanliness of kitchen areas and utensils to support food safety.
- Set up, restocked and cleaned dining areas.
- Adhered to staff performance and service standards, contributing to positive customer experiences and consistent service quality.
Customer Service
Trampoline Zone
Bend
03.2024 - 07.2025
- Greeted customers and answered inquiries to enhance customer experience.
- Resolved escalated customer service issues efficiently and effectively.
- Ensured client satisfaction through excellent customer service skills.
- Greeted clients upon arrival to foster positive first impressions and enhance service quality.
- Conferred with customers by telephone or in person to deliver information about products and services and process orders.
Internship Student
K2 Design and Remodel
Bend
06.2023 - 03.2024
- Collaborated with clients in meetings to identify requirements and preferences for projects.
- Fostered collaborative atmosphere with team and management to enhance communication and teamwork.
- Worked well in team environment as well as independently.
- Provided administrative support to project managers by coordinating tasks and ensuring project timelines were met.
- Maintained records of all activities related to various projects.
- Drafted emails, newsletters, and other marketing materials
- Shadowed staff and learned advanced work.
Education
High School Diploma -
Mountain View High School
Bend, OR06-2026
Skills
- Customer service
- Order accuracy
- Time management
- Bilingual proficiency
- Problem solving
- Adaptability
- Quick learner
- Team leadership
Timeline
Customer Service
Chick-fil-A
08.2025 - Current
Customer Service
Trampoline Zone
03.2024 - 07.2025
Internship Student
K2 Design and Remodel
06.2023 - 03.2024
High School Diploma -
Mountain View High School