Summary
Overview
Work History
Education
Skills
Timeline
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Leilany Blanco

Redlands,CA

Summary

Dynamic Retail Sales Lead with a proven track record at Victoria's Secret & PINK, enhancing store sales through expert cross-selling and inventory management. Excelled in training and mentoring teams, achieving sales targets, and fostering team collaboration. Skilled in sales strategy development and task delegation, significantly improving customer satisfaction and financial objectives.

Overview

3
3
years of professional experience

Work History

Retail Sales Lead

Victoria's Secret & PINK
Redlands, CA
11.2023 - Current
  • Answered store and merchandise questions and led customers to wanted items.
  • Increased store sales by cross-selling complementary items.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Managed the store budget, controlling expenses to ensure financial objectives were met.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted other sales associates in providing excellent customer service.
  • Addressed customer complaints and resolved conflicts to ensure satisfaction.
  • Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.

Cashier Team Lead

Raising Canes
Redlands, CA
08.2021 - 12.2022
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Trained new cashiers on proper use of registers and store policies.
  • Developed strong working relationships with team members to foster collaboration.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.

Education

High School Diploma -

Redlands East Valley
Redlands, CA
06-2021

Skills

  • Store operations
  • Task delegation
  • Sales strategy development
  • Sales target achievement
  • Promotions and specials
  • Training and mentoring
  • Team building
  • Upselling strategies

Timeline

Retail Sales Lead

Victoria's Secret & PINK
11.2023 - Current

Cashier Team Lead

Raising Canes
08.2021 - 12.2022

High School Diploma -

Redlands East Valley

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Leilany Blanco