Managed patient records ensuring compliance with HIPAA regulations
Processed and maintained electronic health records using EMR systems
Coordinated retrieval and distribution of medical documents for staff requests
Ensured accuracy of data entry across patient information databases
Assisted in audits of medical records for quality assurance purposes
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Front desk receptionist
Morgan & Morgan
Orlando, United States
08.2022 - 01.2024
My responsibilities as a receptionist were to Greet clients as they arrive at the office, and inquire into their purpose of visiting the firm
Provide initial information regarding the firm’s services, and availability of lawyers
Obtain preliminary information from new clients, to determine their case histories, and backgrounds
Record all information provided by clients, and forward it to lawyers, or legal assistants
Respond to telephone calls, by operating PBX systems, diverting and transferring calls, and taking and relaying messages
Handle incoming and outgoing correspondence, according to established protocols and procedures
Receptionist
Petopia at Underhill Animal Hospital
Orlando, United States
06.2021 - 06.2022
My responsibilities as a receptionist consisted of answering phone calls, answering all questions clients may have properly as well as scheduling clients for grooms, surgeries etc. I was also responsible for making files and putting all information into computers as well as the files.
Check answering machine at the start of the day and distribute messages appropriately
Answer phones, screen and direct calls to appropriate doctor or staff member, record phone messages, schedule appointments
Pull client charts for appointments. As clients arrive, update the existing file or collect necessary information to prepare a new file.