Leilany Mendoza
Rosharon,TX
Summary
Customer service professional with extensive experience in account management and conflict resolution at S3 Shared Service Solutions. Demonstrated success in insurance verification and improving member relationships to ensure high satisfaction levels. Skilled in handling complex inquiries and providing strategic solutions to enhance service quality.
Overview
11
11
years of professional experience
Work History
Member Service Representative
S3 Shared Service Solutions
Baltimore, Maryland
2022.09 - 2026.04
- Answered incoming calls regarding membership benefits and services.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Customer Care Coordinator
National Seating and Mobility
Houston, Texas
2021.11 - 2022.09
- Managed phone inquiries and requests with professionalism and efficiency.
- Assisted in completing work orders, ensuring accurate client information documentation.
- Verified equipment details and eligibility for funding to streamline processes.
- Performed data entry and clerical support tasks to maintain operational flow.
Customer Care Representative
Numotion
Houston, Texas
2019.03 - 2021.10
- Entered intake orders into Brightree system with precision and attention to detail.
- Assured verification of insurance benefits for comprehensive coverage assessments.
- Oversaw account management end-to-end, focusing on optimal customer satisfaction.
- Coordinated timely medical supply reorders for numerous patients each month.
- Serviced patients nationwide, utilizing expertise in out-of-state insurance processes.
Customer Service Representative
Medical Plus Supplies
Houston, Texas
2015.07 - 2019.01
- Distributed orders received via fax for processing to designated personnel.
- Promoted to prior authorization department after one year, submitting requests to Texas-based insurers.
- Managed review and approval process for durable medical equipment rentals and supplies.
- Addressed customer complaints regarding denial issues and re-certification guidelines.
Education
High School Diploma -
Long Island City High School
Astoria, NY2008-06
Skills
- Account management
- Membership services
- Insurance verification
- Data entry
- Conflict resolution
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Member Service Representative
S3 Shared Service Solutions
2022.09 - 2026.04
Customer Care Coordinator
National Seating and Mobility
2021.11 - 2022.09
Customer Care Representative
Numotion
2019.03 - 2021.10
Customer Service Representative
Medical Plus Supplies
2015.07 - 2019.01
High School Diploma -
Long Island City High School