Summary
Overview
Work History
Education
Skills
Greetings!
Timeline
Generic
Leiliani "Leili" Pimentel

Leiliani "Leili" Pimentel

Albuquerque,NM

Summary

  • Dynamic professional with a proven track record in adapting to new challenges and environments.
  • Demonstrates strong work ethic and exceptional interpersonal skills, consistently delivering results independently.
  • Rapidly acquires new skills, enhancing team performance and productivity.
  • Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
  • Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
  • An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
  • Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2
2
years of professional experience

Work History

Day Crew Employee

Dion's -Albuquerque, NM
Rio Rancho, New Mexico
05.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Server

Olive Garden Restaurant
Albuquerque, NM
07.2023 - 09.2023
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Self-representative

Cutco Cutlery
Albuquerque, NM
05.2023 - 07.2023
  • Provided customer service by answering product and service related questions.
  • Identified opportunities for cross-selling additional products or services.
  • Established positive relationships with customers through effective communication techniques.
  • Educated customers on product features and benefits to ensure they had an excellent shopping experience.
  • Answered customer inquiries promptly and professionally.
  • Assisted in the development of marketing strategies for products and services.
  • Consistently met daily performance goals set by management team members.
  • Performed administrative tasks such as filing documents and updating records.
  • Assisted customers with order placement, returns, exchanges, and refunds.
  • Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
  • Built relationships, earning client trust through listening to drive sales.

Education

Bachelor of Arts - Biology

University of New Mexico
Albuquerque, NM
05-2028

High School Diploma -

La Cueva High School
Albuquerque, NM
05-2022

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail
  • Supervision and leadership
  • Quality assurance
  • Computer skills
  • Active listening
  • Networking
  • Basic math

Greetings!

My name is Leiliani, or Leili for short. I am a student attending the University of New Mexico studying biology with a minor in chemistry. My dream is to be an endocrinologist, as I have Type 1 Diabetes, and hope to teach those who share my struggles that you can achieve anything in life with discipline, drive, and self-resilience. My goals are to take my first steps into the healthcare industry by surrounding myself in a fast-work environment, medical professionals, and gain experience through trials and tribulations of all hospitality. 

Outside of work and school, I enjoy playing volleyball, cooking, going for walks, going to the gym, practicing cosmetics, reading a good book, or listening to a podcast. 

I look forward to hearing from you and hope to hear from you soon!

Kind regards,

Leiliani

Timeline

Day Crew Employee

Dion's -Albuquerque, NM
05.2024 - Current

Server

Olive Garden Restaurant
07.2023 - 09.2023

Self-representative

Cutco Cutlery
05.2023 - 07.2023

Bachelor of Arts - Biology

University of New Mexico

High School Diploma -

La Cueva High School