Leilla I. Sitton
Richmond,VA
Summary
Dynamic healthcare professional committed to improving patient experiences through effective coordination of services and precise record-keeping. Proven ability to enhance operational efficiency and maintain compliance within a patient-centered environment.
Overview
13
13
years of professional experience
Work History
Outpatient Revenue Cycle Coordinator
VCU Health Systems
Richmond, VA
08.2024 - Current
- Coordinated scheduling and registration of pediatric therapy appointments (speech, PT, OT) to optimize patient access.
- Maintain accurate patient records in compliance with billing and regulatory standards.
- Collaborate with care teams to support efficient operations and exceptional patient experiences.
- Communicate clearly with patients and staff regarding appointments, insurance, and billing.
- Facilitated clear communication with patients and staff on appointments, insurance, and billing to enhance patient experience.
Medical Only Benefit Coordinator
Sedgwick
Richmond, VA
03.2020 - 01.2023
- Managed medical claims for state entities, verifying validity and authorizing payments.
- Established and managed reserves while ensuring compliance documentation met state reporting requirements.
- Coordinated return-to-work plans with case managers and employers to facilitate timely employee reintegration.
Financial Specialist II
INOVA Fairfax Hospital
Fairfax, VA
05.2019 - 03.2020
- Conducted financial counseling to support patients in understanding billing policies and coverage options.
- Verified insurance and financial coverage for incoming patients to facilitate timely admissions.
- Collaborated with teams to streamline management of uninsured patient admissions, improving access to care.
Claims Specialist
CorVel Corporation
Fairfax, VA
04.2018 - 05.2019
- Processed medical and workers' compensation claims to ensure regulatory compliance.
- Created plans to optimize claim costs while enhancing outcomes.
- Coordinated early return-to-work programs with case managers and employers to facilitate timely employee reintegration.
Supervisor
CorVel Corporation
Richmond, VA
09.2017 - 04.2018
- Supervised daily operations to ensure compliance with company policies.
- Coordinated team schedules to optimize resource allocation and workflow efficiency.
- Trained new employees on procedures and safety protocols within the organization.
- Led team in compensation operations, optimizing processes for compliance and efficiency.
- Analyzed call volume trends and coverage, delivering actionable feedback and support to enhance service quality.
FNOL Intake Call Center Lead
CorVel Corporation
Richmond, VA
03.2017 - 09.2017
- Coached and developed agents to enhance performance in high-volume workers' compensation FNOL calls.
- Supervised daily operations of call center team at CorVel Corporation.
- Monitored calls for quality assurance and provided constructive feedback.
- Trained new staff on customer service protocols and software systems.
- Resolved discrepancies in claim uploads, leading to increased claim intake accuracy.
FNOL Intake Data Entry
CorVel Corporation
Richmond, VA
01.2015 - 03.2017
- Processed claims for multiple client accounts, ensuring timely and accurate data entry to meet client expectations.
- Collaborated with HR departments of major client companies, including Bank of America and Fairfax County, to streamline data collection processes.
- Supported compliance audits and coordinated administrative claim updates to maintain regulatory standards.
Patient Care Technician
VCU Medical Center & St. Mary's Hospital
Richmond, VA
07.2013 - 12.2014
- Delivered pre- and post-operative patient care under RN supervision to ensure patient comfort and safety.
- Conducted phlebotomy, EKGs, and vital sign monitoring to support accurate patient assessments.
- Facilitated patient mobility and coordinated discharge preparation to enhance patient readiness for home care.
Education
Bachelor of Science - Nursing
South University
Richmond01-2026
Bachelor of Science -
Old Dominion University
Norfolk, VA01-2014
Skills
- BLS certification
- Cardiopulmonary resuscitation (CPR)
- Patient care
- Care coordination
- Team collaboration
- Patient assessment
- Empathetic communication
- Claim processing
- Revenue cycle management
- Financial reporting
- Detail orientation
- Workflow optimization
- Medical terminology
- Patient documentation
- Microsoft Office proficiency
Verbal and written communication
Customer service excellence
Relationship management
Timeline
Outpatient Revenue Cycle Coordinator
VCU Health Systems
08.2024 - Current
Medical Only Benefit Coordinator
Sedgwick
03.2020 - 01.2023
Financial Specialist II
INOVA Fairfax Hospital
05.2019 - 03.2020
Claims Specialist
CorVel Corporation
04.2018 - 05.2019
Supervisor
CorVel Corporation
09.2017 - 04.2018
FNOL Intake Call Center Lead
CorVel Corporation
03.2017 - 09.2017
FNOL Intake Data Entry
CorVel Corporation
01.2015 - 03.2017
Patient Care Technician
VCU Medical Center & St. Mary's Hospital
07.2013 - 12.2014
Bachelor of Science - Nursing
South University
Bachelor of Science -
Old Dominion University