Leilove Blankenship
Baton Rouge,LA
Summary
Dynamic professional with extensive experience in customer service and employee training at Raising Cane's Restaurants. Proven track record in enhancing team performance through effective coaching and mentorship. Skilled in cash handling and workforce management, fostering a positive work environment that boosts morale and productivity. Committed to delivering exceptional service and operational excellence. Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering a productive work environment that enhances team performance.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Raising Cane's Restaurants
11.2024 - Current
- Trained new crew members on operational procedures and customer service standards.
- Provided ongoing feedback to team members to enhance performance and skills.
- Supported front-line staff during peak hours, maintaining high service quality.
- Evaluated crew members' progress and provided constructive feedback for continuous development.
- Fostered positive work environment, leading to increase in crew morale and productivity.
Sales Manager
Cutco Vector
06.2024 - 08.2024
- Developed and executed sales strategies to enhance team performance and achieve targets.
- Trained new sales representatives on product knowledge and effective selling techniques.
- Analyzed customer feedback to identify trends and improve service delivery.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Crew Member
McDonald's
05.2023 - 06.2024
- Delivered exceptional customer service in fast-paced environment.
- Operated cash register efficiently
- Maintained the cleanliness and organization of workstations consistently.
- Cross trained
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Payment Processor
Direct Marketing Solutions
05.2022 - 12.2023
- Processed payment transactions with accuracy and attention to detail.
- Managed customer inquiries and resolved payment discrepancies efficiently.
- Reviewed accounts on a monthly to assess aging and pursue collection of funds.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
Education
High School Diploma -
Biloxi High School
Biloxi, MSNo Degree - Social Work
Louisiana State University
Baton Rouge, LA05-2028
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Decision-making
- Coaching and mentoring
- Team leadership and supervision
- Staff education and training
- Mentorship
- Work Planning and Prioritization
- Workforce management
Accomplishments
- Supervised team of 7 staff members.
- Documented and resolved issues with managers, which led to replacements that helped the work enviornment thrive.
- Volunteered at a food bank and helped feed over 1000 families/people in need.
- Adding diversity to the chess club by promoting it and showing that all people can feel free to join.
- Becoming the first woman president of the Chess Club at LSU.
Languages
Spanish
Elementary
Interests
- Avid Reader
- Blogging/Vlogging
- Volunteering
- Rock Climbing
- Chess
- Personal Development and Self-Improvement
Timeline
Crew Trainer
Raising Cane's Restaurants
11.2024 - Current
Sales Manager
Cutco Vector
06.2024 - 08.2024
Crew Member
McDonald's
05.2023 - 06.2024
Payment Processor
Direct Marketing Solutions
05.2022 - 12.2023
High School Diploma -
Biloxi High School
No Degree - Social Work
Louisiana State University