Summary
Overview
Work History
Education
Skills
Phone
References
Timeline
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Leimomi Garcia

Kalaheo,Hawaii

Summary

An ambitious, cultured, hard-working professional. With a background specializing in Customer Service and Administrative Management. My experiences working in both professions have allowed me to broaden my capabilities that will be essential for any sort of customer relations role within any office settings along with the Hospitality and Business Industries. Being well versed with achieving this objective will enable me to provide a high level of service to contribute in a positive way for any business, clients, colleagues' and many more.

Overview

18
18
years of professional experience

Work History

Guest Relation Manager

Coldwell Banker Island Vacation Rentals
  • Provide extreme time management with owners and guests
  • Manage essential vendors for units, and scheduling of all on-site projects/renovations
  • Manage social emails, and direct mailing for new owners
  • Administrative support to owners, filing of expense reports, accounts receivable, accounts payable, in-depth data entry, 24/7 correspondence with vendors, owners and visitors
  • Human Resource duties, responsible for hiring and releasing of vendors.

Transaction Coordinator

Coldwell Banker Island Properties
12.2018
  • Manage agent transactions in a high-volume office of realtors
  • Organize and expedite transactions for 40+ agents
  • Track contract deadlines & ensure deadlines are met and or amended
  • Organize & maintain client management system in excel and BAY Platform
  • Coordinate and follow up on maintenance repairs for the office.

Escrow Assistant

Old Republic Title and Escrow of Hawaii Ltd.
07.2021 - Current
  • Communicate with title insurance representatives, insurance company representatives, loan officer, escrow processors and team members, title company, real estate agents, and clients to assist escrow officer in the closing process
  • Read all contracts, commitments, and lender closing instructions to complete them in a timely fashion to ensure escrow closing
  • Read all Preliminary Reports and understand accessibility, boundary lines and liens prior to releasing them to clients
  • Maintain proper accounting procedures when depositing and removing earnest money funds and final disbursement from the escrow accounts
  • Perform administrative and clerical duties daily and complete follow-ups
  • Prepare closing documents such as settlement statements, escrow files, and closing statements
  • Coordinate other pre-closing and post-closing responsibilities as directed.

Office Manager

AmeriGas Kauai
10.2015 - 04.2017
  • Managed all benefits information for employees and maintained scheduling and biweekly payroll
  • Accounts receivable, accounts payable, attend meetings on and off island
  • Draft and solidify contracts
  • Made weekly sales calls, scheduling of tank installations and removals
  • Managed all cargo shipment of tanks via YB
  • Coordinated the move of the new HQ.

Public Relations Coordinator-Front Desk

Grand Hyatt Kauai Resort & Spa
09.2005 - 11.2013
  • Greet and check in guests from all over the world to include A-list patrons
  • Work closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness
  • With 8+ years of experience in a luxury hotel
  • Highly sociable, detail-oriented and patient, I am proficient at fostering lasting relationships with guests
  • Earned many positive customer reviews from in person forms and online review platforms including TripAdvisor and Yelp
  • Resolving guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc
  • As a Public Relations Coordinator, my duties included but were not limited to: Assisted Director of Sales & Marketing in the development of public relations strategies and collateral materials for all public relations programs
  • Responsible for overseeing reporting for seasonal and brand programs, including weekly media relations updates and program recaps
  • Assist in the development, and execution of large-scale global press events, including the coordination of the PGA and team travel itineraries
  • Support and execute day-to-day PR activities as assigned by the Director of Sales and General Manager.

Education

High School Diploma -

Kapaa High School
Kapaa, Hawaii

Kauai Community College
Lihue, Hawaii

Skills

  • Team - Oriented
  • Excellent customer service
  • Pleasant speaking voice
  • Punctual
  • Work well under pressure
  • Project management
  • Outgoing and personable
  • Problem solver
  • Proficient multi-tasker
  • Quick learner

Phone

(808) 431-1181, (808) 320-3559

References

Available upon request.

Timeline

Escrow Assistant

Old Republic Title and Escrow of Hawaii Ltd.
07.2021 - Current

Transaction Coordinator

Coldwell Banker Island Properties
12.2018

Office Manager

AmeriGas Kauai
10.2015 - 04.2017

Public Relations Coordinator-Front Desk

Grand Hyatt Kauai Resort & Spa
09.2005 - 11.2013

Guest Relation Manager

Coldwell Banker Island Vacation Rentals

High School Diploma -

Kapaa High School

Kauai Community College

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Leimomi Garcia