Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic
LEINA ALFANASH

LEINA ALFANASH

Garland,TX

Summary

Detail-oriented Area Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. A Strong leader offering expertise ensuring customers continue to receive top-notch service within the defined area.

Overview

14
14
years of professional experience

Work History

Area Manager/12 Locations

ZAR Wellness
DFW, TX
10.2021 - 02.2023
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented new processes and procedures tactfully and passionately.
  • Boosted team morale and overall revenues by creating and implementing sales contests.

General Manager/2 Locations

Marshall Retail Group @DFW Airport
Dallas, TX
09.2016 - 07.2020
  • Determine staffing requirements, and interview, hire and train new employees or oversee those personnel processes
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.

Multiple Postions

Wal-Mart
Dallas, TX
11.2008 - 08.2016
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Managed team members effectively to meet high production standards with accurate results.

Education

Associate of Arts - General Studies

Seattle Central Community College
Seattle, WA
06.2001

Skills

  • Performance Evaluations
  • Staff Training and Development
  • Time Management
  • Customer Service
  • Inventory Management
  • New Hire Onboarding
  • Area Management

AWARDS

  • DFW Airport Customer Service Award

      2019 & 2020

      

Timeline

Area Manager/12 Locations

ZAR Wellness
10.2021 - 02.2023

General Manager/2 Locations

Marshall Retail Group @DFW Airport
09.2016 - 07.2020

Multiple Postions

Wal-Mart
11.2008 - 08.2016

Associate of Arts - General Studies

Seattle Central Community College

Similar Profiles

CREATE PROFILE
LEINA ALFANASH