Leina Travieso
Charlotte,NC
Summary
Detail Oriented Customer service representative, sales agent, tech duties and more
Resourceful Customer Service Representative Manager known for productivity and efficient task completion. Specialize in conflict resolution, team leadership, and customer satisfaction. Excel in communication, empathy, and adaptability to ensure positive outcomes in all customer interactions. Committed to fostering an environment that enhances team performance and customer service excellence.
Motivated software project manager offering many years of expertise in cutting-edge environments. Passionate and multilingual with dedication to customer service.
Customer Service Attendant known for high productivity and efficient task completion. Skilled in conflict resolution, communication, and time management, ensuring smooth operation in customer service settings. Excel in listening, empathy, and patience, providing exceptional support and building strong relationships with customers.
Overview
5
5
years of professional experience
Work History
Customer service
Cornerstone United, Charlotte
Charlotte
01.2024 - Current
- Working with Cornerstone United was great for me
- I learned a lot of helpful skills that can definitely help me in the long run with other companies like communicating skills, multitasking, and problem solving, and assisting all types of customers
billing & coding
Trugreen, Charlotte
Charlotte
02.2023 - 12.2024
- Trugreen was a great company that I worked for
- I was working with different skills everyday like billing work and technical duties that grew my knowledge for technology and billing & claims work even more
Executive Medical Coder
Tanner Clinic
Charlotte, NC
08.2022 - 12.2023
- Worked closely with physician office staff educating them about various aspects of coding practices and requirements.
- Identified potential areas of improvement within the coding process, including documentation requirements for accurate code assignment.
- Performed audits on charts to ensure accuracy of assigned codes.
- Investigated claims denials due to incorrect or incomplete coding; responded appropriately by obtaining additional information from providers or insurance companies if needed before resubmitting claims.
Data Entry Clerk
Tyler Wilson
Charlotte, NC
09.2021 - 12.2023
- Prepared summaries of daily work completed for review by supervisors.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Organized files according to established procedures for easy retrieval later on.
- Created spreadsheets to track data entries.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Medical Biller and Coder
Marie Claire
Charlotte, NC
01.2021 - 12.2022
- Submitted claims to insurance companies electronically or by mail.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Processed corrections and adjustments as needed to ensure accurate payment from third party payers.
Representative
TurboTax Live, Charlotte
Charlotte
08.2021 - 03.2022
- Working as a representative in this line of work was a great experience and opportunity for me
- I've grown my customer service skills and become awesome at problem solving and negotiating with clients, and serving clients efficiently
Accountant
Tarry Lodge
Charlotte, NC
12.2020 - 12.2021
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Provided guidance to other departments regarding accounting policies and procedures.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Monitored cash flows and prepared weekly cash projections.
Sales associate
Sephora, Charlotte
Charlotte
04.2020 - 09.2021
- Sephora was a great experience for me to gain sales experience, and marketing experience assisting customers with the best advice on products and giving them what they desire and expect of the company
Education
High School Diploma -
Olympic HighSchool
Charlotte02.2024
Skills
- Problem Solving
- Time management
- Leadership skills
- Communication Skills
- Flexibility
- Attention to Detail
- Organization Skills
Languages
Spanish Intermediant, English Fluently
Awards
Academic Awards, Athletic Awards, HIgh GPA, Honor Society, Arts Awards.
Timeline
Customer service
Cornerstone United, Charlotte
01.2024 - Current
billing & coding
Trugreen, Charlotte
02.2023 - 12.2024
Executive Medical Coder
Tanner Clinic
08.2022 - 12.2023
Data Entry Clerk
Tyler Wilson
09.2021 - 12.2023
Representative
TurboTax Live, Charlotte
08.2021 - 03.2022
Medical Biller and Coder
Marie Claire
01.2021 - 12.2022
Accountant
Tarry Lodge
12.2020 - 12.2021
Sales associate
Sephora, Charlotte
04.2020 - 09.2021
High School Diploma -
Olympic HighSchool