Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Leina Travieso

Fort Mill,SC

Summary

Results-driven Customer Service and Sales Professional with experience in customer support, appointment scheduling, retail sales, and call center environments. Recognized for delivering exceptional customer experiences, resolving issues efficiently, maintaining accurate records, and consistently meeting performance goals. Strong communication, problem-solving, and relationship-building skills with a commitment to professionalism and teamwork.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Cornerstone Health Care
12.2025 - 03.2026
  • Scheduled patient appointments while ensuring accuracy and efficiency.
  • Maintained confidential patient records and updated information in company systems.
  • Assisted patients by answering questions and resolving scheduling and account concerns.
  • Coordinated communication between patients and healthcare providers to ensure quality service.

Customer Service Representative

Spectrum
04.2025 - 12.2025
  • Delivered exceptional customer service by resolving billing, account, and service inquiries.
  • Educated customers on products and services to improve satisfaction and retention.
  • Documented customer interactions accurately using company software.
  • Consistently met performance, quality, and productivity goals.

Sales Associate

Sephora
01.2024 - 04.2025
  • Assisted customers with personalized beauty product recommendations.
  • Achieved sales goals through product knowledge and excellent customer service.
  • Maintained clean, organized, and fully stocked sales displays.
  • Processed purchases, returns, and exchanges accurately while creating a positive shopping experience.

Customer Service Representative

TruGreen
01.2023 - 01.2024
  • Responded to customer inquiries regarding services, billing, and account updates.
  • Resolved customer concerns professionally while maintaining high customer satisfaction.
  • Scheduled service appointments and updated customer information.
  • Worked collaboratively with team members to achieve department goals.

Customer Sales Representative

Progressive
03.2023 - 12.2023
  • Assisted customers with insurance product information and account questions.
  • Processed policy updates and customer requests accurately.
  • Built strong customer relationships through professional communication and problem-solving.
  • Met quality standards while providing timely and efficient service.

Education

High School Diploma -

Olympic High School
Charlotte, NC
02.2024

Skills

Customer Service

Appointment Scheduling

Sales & Upselling

Data Entry

CRM Software

Microsoft Office

Active Listening

Conflict Resolution

Communication

Time Management

Problem Solving

Multitasking

Timeline

Customer Service Representative

Cornerstone Health Care
12.2025 - 03.2026

Customer Service Representative

Spectrum
04.2025 - 12.2025

Sales Associate

Sephora
01.2024 - 04.2025

Customer Sales Representative

Progressive
03.2023 - 12.2023

Customer Service Representative

TruGreen
01.2023 - 01.2024

High School Diploma -

Olympic High School