Leinaala Salanoa
Orlando,FL
Summary
Exemplary Team Leader with 7 years of team building experience in corporate environments. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end. Maintaining a safe work environment for all. Providing excellent customer service.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Customer Service Agent
Continental Airlines
Assistant Store Manager
Family Dollar
12.2023 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Team Lead
Walmart
02.2021 - 04.2021
- Supervised team of 12 employees to maintain optimal performance and consistent operations
- Led associate line by example with consistent safety behaviors and compliance with quality control standards
- Coached employees on speed and efficiency to improve team productivity.
Customer Service Team Lead
Walmart
01.2019 - 02.2020
- Monitored team member performance and evaluated needs for additional training
- Trained and mentored customer service team members to deliver high-quality support
- Led teams to maintain department-wide 100% customer satisfaction rating.
Department Manager/Supervisor
Walmart
04.2017 - 12.2018
- Engaged customers in friendly conversation and implemented suggestive selling techniques
- Handled personnel issues with successful motivational and disciplinary strategies
- Improved employee skills, increased team value, and cultivated leadership potential.
Supervisor
Walmart
11.2015 - 12.2017
- Hired, appraised, trained, and disciplined members of production team and offered constructive feedback to improve performance
- Planned and published production schedule and directed staffing and resources to meet production goals.
Education
Associate of Applied Science - Radiology
Salt Lake Community College
Salt Lake City, UTGED -
Kahuku High
Kahuku, HI05.1982
Skills
- Decision making
- Team assessment
- Leadership
- SMART goals
- Coaching
- Conflict resolution
- Troubleshoot service issues
- Motivation
- Problem-solving
- Teamwork
- Organization
Timeline
Assistant Store Manager
Family Dollar
12.2023 - 09.2024
Team Lead
Walmart
02.2021 - 04.2021
Customer Service Team Lead
Walmart
01.2019 - 02.2020
Department Manager/Supervisor
Walmart
04.2017 - 12.2018
Supervisor
Walmart
11.2015 - 12.2017
Customer Service Agent
Delta Airlines
Customer Service Agent
Continental Airlines
Associate of Applied Science - Radiology
Salt Lake Community College
GED -
Kahuku High
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