Leira Concepcion

Lorain

Summary

Detail-oriented individual with a versatile background in customer service and team supervision. Known for strong multitasking abilities and maintaining high standards of cleanliness and organization, committed to fostering a collaborative and efficient team environment.

Overview

years of professional experience

Work History

Crew Trainer

Culvers

Avon

06.2025 - 04.2026

Trained new crew members on food preparation and customer service standards to ensure consistency and quality.
Monitored crew performance, providing constructive feedback that led to improved service skills.
Maintained cleanliness and organization of workstations throughout shifts.
Resolved customer concerns effectively, contributing to positive dining experiences and customer satisfaction.

Camp Counselor

ACES Summer Camp

Lorain

06.2022 - 05.2024

Supervised daily activities for campers, ensuring safety and engagement.
Facilitated team-building exercises that strengthened cooperation and camaraderie among campers.
Assisted in creating a welcoming environment for all campers and staff.
Communicated effectively with parents regarding camper experiences and needs.
Resolved conflicts among campers promptly, fostering a positive and inclusive atmosphere.
Engaged children in diverse activities, including arts and crafts, singing, sports, and field trips, while ensuring their safety and enjoyment.

Sales Associate

JCPenney

Avon

03.2023 - 07.2023

Guided customers in locating merchandise, enhancing their shopping experience.
Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
Processed transactions accurately at the cash register.
Ensured visual standards and organized product displays to attract customers.
Restocked shelves and ensured inventory was up to date.
Collaborated with team members to ensure smooth store operations.

Education

High School Diploma -

Lorain High School

Lorain, OH

05-2025

Skills

Customer service
Performance monitoring
Effective communication
Problem solving

Employee motivation
Creative mindset
Child supervision
Multitasking and organization

Languages

Spanish

Professional

Timeline