Leisha Dennis
Cookeville,TN
Summary
Personable and dedicated service sales representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Completed the last fiscal year in the top 5% of the fortune 500 company currently employed and #1 at my location.
Overview
23
23
years of professional experience
Work History
Sales and Service Representative
Cintas First Aid and Safety
Knoxville, TN
03.2021 - Current
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Prepared detailed quotes for prospective customers.
- Followed up on all pending orders to ensure delivery within established timelines.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed key customer relationships to increase sales.
- Assisted customers with product selection and order placement.
- Surpassed sales goals through implementation of successful marketing strategies.
Hospitality Manager
Buffalo Wild Wings
Cookeville, TN
03.2017 - Current
- Conducted performance evaluations to check team member performance and compliance with policies.
- Contacted guests to check on satisfaction and inquire about improvement suggestions and guest recovery.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction.
- Entered Invoices each week, completed all ordering for our location. (i.e. McClane Foods, Liqour, Uniforms, Smallwares)
- Completed weekly schedules for all team members.
- Cultivated long-lasting relationships with outside vendors such as food and alcohol represenatives.
- Handled guest complaints in the most effective manner possible always ensureing that each guest feels valued by us, continuing to frequent our brand.
- Took charge of our Team Development binders and the development of the Shift Managers at our location.
- Competed our Monday Numbers workbook each week Bringing those to the Manager Meeting to dicuss ways to improve and move forward.
- Ensuring our team is ServSafe and TABC certified for responsible alcohol service.
- Efficient in SmartBar, NBO Back Office and Weekly Inventory.
Shift Manager
Buffalo Wild Wings
Cookeville , TN
04.2016 - 03.2017
- Managed schedules, accepted time off requests and found coverage for shifts.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Bar Manager
Vinnie Ts Clubhouse
Cookevile , TN
08.2001 - 01.2015
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Trained [Number] staff members to enhance customer service and increase profits through promotional suggestions.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Education
High School Diploma -
Clinton County High School
Albany, KY05.1999
Skills
- Organized
- Time management
- Teambuilding
- Reporting
- Sales
- Training and mentoring
- Scheduling proficiency
- Complaint logging and resolution
- Service improvements
- Purchasing
- Vendor sourcing
- Verbal and written communication
- Excellent communication
- Worksite coordination
- Strategic partnership development
- Client consultations
Timeline
Sales and Service Representative
Cintas First Aid and Safety
03.2021 - Current
Hospitality Manager
Buffalo Wild Wings
03.2017 - Current
Shift Manager
Buffalo Wild Wings
04.2016 - 03.2017
Bar Manager
Vinnie Ts Clubhouse
08.2001 - 01.2015
High School Diploma -
Clinton County High School
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