Leisha Penaloza Santiago

• Experienced Housekeeping Supervisor with 5+years in hospitality, skilled in team leadership, quality control, and inventory management; consistently improved room inspection scores and reduced turnover time.
• Supervised daily housekeeping operations, ensuring guest rooms and common areas consistently met high cleanliness and quality standards.
• Trained and coached housekeeping staff on cleaning procedures and safety standards, enhancing team compliance with company policies.
• Inspected guest rooms and public areas for cleanliness and maintenance issues, enhancing overall presentation.
• Managed inventory of cleaning supplies, linens, and equipment and communicated supply needs to management.
• Coordinated with front desk and maintenance teams to address guest requests and room status updates, contributing to improved guest satisfaction.
• Responded professionally to guest concerns and worked to resolve issues promptly while maintaining high customer-service standards.
• Ensured compliance with health, safety, sanitation, and workplace policies.

• Performed daily cleaning of 14 rooms as well as public areas and kitchens. This includes dusting, vacuuming, mopping, and restroom sanitation.
• Changed bed linens, laundered towels, and replenished toiletries and supplies to ensure guest comfort and satisfaction.
• Followed cleaning checklists and safety guidelines to maintain hygienic environments.
• Trained and mentored new housekeeping staff on procedures, safety, and quality standards to maintain high cleanliness standards.
• Maintained inventory of cleaning supplies and optimized usage to minimize waste and enhance operational efficiency.
• Emptied trash receptacles and disposed of waste according to facility procedures.
• Reported maintenance issues and supply shortages to supervisor.

• Accurately picked and packed orders for Nike apparel and footwear using RF scanners and pick tickets.
• Inspected items for quality, sizing, and labeling, reducing returns and enhancing customer satisfaction.
• Secured products with appropriate packaging materials, safeguarding merchandise during transit.
• Staged packed orders for shipping, coordinating with carriers to ensure timely dispatch.
• Maintained clean, safe work area and followed OSHA and Nike safety and loss-prevention procedures.
• Operated pallet jacks and basic material-handling equipment; assisted with cycle counts and inventory pulls.

• Cleaned guest rooms, including vacuuming, mopping, and dusting to maintain hotel standards.
• Delivered friendly service and accommodated special requests to ensure guest comfort and enjoyment.
• Managed laundry operations and ensured storage rooms were fully stocked.
• Reported lost items to enhance guest satisfaction and trust.

• Harvested, sorted, inspected, and prepared fresh produce according to quality and packaging standards.
• Sorted and processed salad greens to ensure quality and timely distribution
• Packaged and prepared produce orders in cold storage environments
• Supported daily warehouse and indoor farming operations to meet production goals in fast-paced environment.
• Maintained sanitation and organization standards to uphold safety and efficiency

QVC Warehouse Associate

• Picked, packed, sorted, and processed customer orders to meet accuracy and efficiency standards in high-volume warehouse environment.
• Operated conveyor systems, scanners, and warehouse equipment to move and process merchandise.
• Verified product quantities, item numbers, and order information to ensure accurate shipments.
• Loaded and unloaded merchandise while following proper lifting, handling, and safety procedures.
• Prepared packages for shipment and ensured items were properly packed to prevent damage during transportation.
• Maintained productivity and accuracy while meeting daily production and shipping goals.
• Worked effectively as part of a team to meet tight deadlines during high-volume periods.

• Assisted with order fulfillment and prepared customer deliveries to ensure timely service
• Processed incoming inventory shipments and organized stock for efficient retrieval
• Maintained safe, organized warehouse environment to support operational efficiency

Loaded, unloaded, sorted, and moved packages efficiently in a fast-paced warehouse environment.

• Scanned and organized packages according to delivery routes, destinations, and handling requirements.
• Safely lifted and moved packages weighing up to 50+ lbs while maintaining proper handling procedures.
• Executed tasks efficiently under strict time constraints, consistently meeting daily shipping and delivery deadlines.
• Collaborated with team members and supervisors to ensure accurate and timely processing of packages.
• Operated conveyor systems and other warehouse equipment while maintaining accuracy and productivity.
• Followed company safety procedures and maintained a clean, organized work area.
• Demonstrated reliable attendance and productivity in a physically demanding environment.
• Handled packages for delivery operations