Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leishla Rodriguez

Orlando,FL

Summary

Dynamic customer relations professional with experience at CVS Pharmacy, adept at resolving complex inquiries and enhancing customer loyalty. Proven ability in data entry and CRM software, coupled with exceptional problem-solving skills. Recognized for maintaining professionalism under pressure and fostering teamwork to achieve company objectives.

Overview

5
5
years of professional experience

Work History

Customer Relations Representative

CVS Pharmacy
04.2024 - Current
  • Answer incoming calls and respond to customer inquiries regarding prescriptions, refills, insurance, and medication availability
  • Maintain patient confidentiality in compliance with HIPAA and pharmacy regulations
  • Escalate complex issues to pharmacists or supervisors as needed
  • Manage complaints or concerns in a calm and professional manner

Delivery Associate

ALWR
02.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.

Customer Service Representative

ContinuumGlobal Solutions
10.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Arts In Psychology - Psychology

Keiser University
5600 Lake Underhill Rd, Orlando, FL 32807

Skills

  • Typing proficiency
  • Microsoft Excel / Google Sheets
  • Data entry software
  • CRM
  • Basic computer literacy
  • Database knowledge
  • Spotting inconsistencies
  • Minimizing data entry errors
  • Proofreading entries
  • Managing large volumes of data
  • Naming and storing files systematically
  • Prioritizing tasks efficiently

Timeline

Customer Relations Representative

CVS Pharmacy
04.2024 - Current

Delivery Associate

ALWR
02.2023 - 03.2024

Customer Service Representative

ContinuumGlobal Solutions
10.2020 - 11.2022

Bachelor Of Arts In Psychology - Psychology

Keiser University

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Leishla Rodriguez