LeJeanne Ebow
Lafayette,LA
Summary
Positive and upbeat Customer Service Specialist bringing [5] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
4
4
years of professional experience
Work History
Distribution Clerk
United States Post Office
Lafayette, LA
06.2020 - Current
- Performed basic administrative tasks such as filing paperwork or generating reports.
- Packaged products using appropriate materials in accordance with shipping regulations.
- Inspected cargo for damages prior to shipment and reported any discrepancies accordingly.
Billing Specialist
ATT
Lafayette , LA
9 2018 - 03.2020
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Processed check requests and invoices
Call Center Specialist
Lhc Group Inc.
Lafayette, LA
3 2015 - 7 2018
- Assisted approximately [300] customers each daily with health care related questions.
- Completed diverse tasks on daily basis to serve customer needs, including ordering supplies, calling nurses and follow up questions with head nurses.
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Collector
Advance America
Lafayette, LA
0 2013 - 2 2015
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Education
Northside High School
Lafayette, LA2010
Skills
- Process optimization
- Inbound and outbound calling
- Microsoft Office expertise
- Office equipment proficiency
- Clerical support
- Technologically savvy
- High-energy attitude
- Call center experience
Timeline
Distribution Clerk
United States Post Office
06.2020 - Current
Billing Specialist
ATT
9 2018 - 03.2020
Call Center Specialist
Lhc Group Inc.
3 2015 - 7 2018
Collector
Advance America
0 2013 - 2 2015
Northside High School