Lejla Hunt
Des Moines,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Account Analyst
Dee Zee Manufacturing
07.2022 - Current
- Secured zero violations and zero fines to be paid resulting in us keeping customer scores at 100%.
- Participated in scheduled feedback and information exchange sessions with key business partners that resulted in me getting $6,000 dollars in fines reversed.
- Created and maintained precise and accurate models, charts and reports.
- Forecasted account needs and metrics based on market and product data.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and maintained successful business partnerships to address and proactively manage service issues.
Senior Analyst
Nationwide Insurance Agency
01.2018 - 01.2021
- Identified and resolved problems through root cause analysis and research.
- Recommended 10 process improvements to continually identify, analyze and fix constraints and challenges.
- Updated account information to maintain customer records.
- Assisted with 3 high level projects in one quarter as assigned by Business Director.
- Managed proper follow up guidelines for customers contractual needs after licensing agreement has been signed.
- Collected, arranged, and input information into database systems.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Operations Specialist
Nationwide Insurance Agency
01.2015 - 01.2018
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Worked 30-100 Licensing and Contract updates daily with various work types.
- Reviewed licensing applications for completeness, prepared form letters explaining deficiencies and returned incomplete applications while maintaining 100% quality.
- Researched and resolved complex inquiries from internal and external customers while providing accurate guidance and abiding by company guidelines.
- Provided set up support with systems like ADP Payroll to our external agents once onboarded.
- Subject-Matter Expert for my peers and new hire associates, provided them with training, creating processing documents and updating existing documents.
Member Care Representative I & II
Nationwide Insurance Agency
12.2014 - 01.2015
- Processed necessary documents such as certificates & evidence of insurance and related correspondence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained excellent communication skills and utilized resources to make requested policy changes.
- Answered 20-40 complex calls daily and thoroughly explained Personal & Commercial Lines products to multiple parties.
- Maintained knowledge of state-specific processing procedures, systems and team concepts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Met customer call guidelines for service levels, handle time and productivity.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Education
Associate of Arts - Cosmetology of Arts & Science
La' James International College
Johnston, IA12.2012
Skills
- Complex Problem-Solving
- Insurance Requirements
- Handling Confidential Materials
- Report Preparation and Presentation
- Data Collection
- Customer Accounts Management
- Team Training and Mentoring
- Business Process Mapping
- SQL Reports
- Salesforce & Ariba
Timeline
Account Analyst
Dee Zee Manufacturing
07.2022 - Current
Senior Analyst
Nationwide Insurance Agency
01.2018 - 01.2021
Sales Operations Specialist
Nationwide Insurance Agency
01.2015 - 01.2018
Member Care Representative I & II
Nationwide Insurance Agency
12.2014 - 01.2015
Associate of Arts - Cosmetology of Arts & Science
La' James International College
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