Lejla Zele
Roseville,CA
Summary
Accomplished Patient Service Representative and Loan Processor with a proven track record at Sutter Health, adept in customer service and HIPAA compliance. Leveraged expertise in insurance verification and medical terminology to enhance patient satisfaction and streamline processes. Fluent in Bosnian/Serbian/Croatian, demonstrating exceptional communication skills and a commitment to healthcare excellence.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sutter Health
Sacramento, CA
11.2019 - Current
- Directly paged out on call providers and connected them with patients, facilities, or other providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Used EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Entered patient demographic and insurance data into electronic medical record system.
Loan Processor
America First Credit Union
Salt Lake City, UT
10.2016 - 11.2019
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Utilized loan origination software to process and track loan applications.
Education
Bachelors Of Science - Nursing
Joyce University
Draper, UTHigh School Diploma -
Mesa Verde High School
Citrus Heights, CA05.2014
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Patient greeting
- Healthcare industry understanding
- FLUENT IN Bosnian/Serbian/Croatian
Timeline
Patient Service Representative
Sutter Health
11.2019 - Current
Loan Processor
America First Credit Union
10.2016 - 11.2019
Bachelors Of Science - Nursing
Joyce University
High School Diploma -
Mesa Verde High School