Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lekasha Paige

Lekasha Paige

Little Rock,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
11
years of professional experience

Work History

Decanter

Amazon
01.2022 - 04.2023
  • Observed proper lifting techniques and physical work practices.
  • Operated equipment on vehicle to load, unload or disperse cargo or materials.
  • Reconfigured inbound pallets to meet storage requirements.
  • Loaded and unloaded materials to and from designated storage area.
  • Communicated load, product or pallet issues to supervisor.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  • Provided summary of weekly metrics to manager for inclusion in management report.
  • Maintained daily production logs of activities and completed work.

Packer

Dillards Warehouse
04.2021 - 01.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.

Housekeeper

Bridgeway Health Solutions
12.2020 - 04.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Inventory Manager

Loves Travel Stop
06.2019 - 01.2020
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.

Dining Room Manager

Pleasant Valley Country Club
03.2014 - 10.2019
  • New employee recruitment (applications, interviews, new hire training)
  • Operated and maintained applicant tracking and candidate management systems.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Verified applicant references and employment details.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Designed overall floorplans and coordinated modifications for events and special reservations.
  • Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
  • Led planning, set up and takedown for special events.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Helped general management develop prices based on inventory costs and portion sizes.

Banquet Captain

Chenal Country Club
06.2012 - 10.2014
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Orchestrated positive customer experiences by overseeing every area of banquet operations.

Education

High School Diploma -

Hall High School
Little Rock, AR

Master of Science - Psychology

University of Phoenix
Tempe, AZ

Skills

  • Menu Memorization and Presentation
  • Room Breakdown
  • Team Player
  • Service Coordination
  • Specials Promotion and Upselling
  • PPE Guideline Compliance
  • Anticipating members needs and wants
  • Synchronized server
  • Participated in the 2013 American Culinary Federation (Banquet captain)
  • Jonas
  • Active Listening
  • Microsoft PowerPoint
  • Microsoft Internet Explorer
  • Microsoft Outlook
  • Google Docs
  • Job Applicant Interviews
  • New Hire Training
  • Microsoft Visio
  • Adobe Systems Adobe Acrobat
  • Customer Support
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • System Documentation

Timeline

Decanter

Amazon
01.2022 - 04.2023

Packer

Dillards Warehouse
04.2021 - 01.2022

Housekeeper

Bridgeway Health Solutions
12.2020 - 04.2021

Inventory Manager

Loves Travel Stop
06.2019 - 01.2020

Dining Room Manager

Pleasant Valley Country Club
03.2014 - 10.2019

Banquet Captain

Chenal Country Club
06.2012 - 10.2014

High School Diploma -

Hall High School

Master of Science - Psychology

University of Phoenix

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Lekasha Paige