LeKaushia L. Clark
Saint Paul
Summary
Intermediate licensing professional with a strong background in regulatory compliance and process management. Demonstrated expertise in navigating complex licensing procedures and consistently delivering timely approvals. Recognized for collaborative teamwork and adaptability in dynamic environments, highlighting exceptional organizational and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Consumer Aide Senior
Department of Commerce - State of Minnesota
04.2023 - Current
- Handle 100+ daily inquiries for real estate, insurance licenses and unclaimed property, ensuring accurate information.
- Guide real estate agents and insurance producers through initial applications submission, renewals, and education credits.
- Explain Minnesota statutes to applicants, enhancing understanding and compliance.
- Locate unclaimed property, create claim forms, and help claimants understand documents submission, improving efficiency.
- Report issues to administrators via email for investigations.
- Follow up with applicants via email or phone regrading application document submission.
- Sorting and scanning mail-in documents for initial and renewal license.
Customer Service Specialist Intermediate
MNsure - State of Minnesota
08.2022 - 01.2023
- Managed inbound/outbound consumer interactions across multiple service channels, ensuring customer satisfaction.
- Assisted consumers in utilizing self-service tools and managing accounts, enhancing user experience.
- Maintained confidentiality of sensitive medical information, adhering to privacy regulations.
- Communicated effectively with a diverse group of individuals, fostering inclusive interactions.
- Meticulously managed sensitive health information, ensuring compliance with privacy regulations and maintaining trust in MNsure's data handling practices.
Onboarding Customer Service Representative
Comcast
10.2014 - 08.2019
- Demonstrate functional skills in communicating and explaining account information to customers, with a focus on first call resolution.
- Correct discrepancies on customers billing statements.
- Provide credits and update billing information.
- Process payments, prepare work orders and troubleshoot Xfinity equipment.
Education
Associate of Arts - Liberal Arts
Saint Paul College
Saint Paul, MNDiploma -
Central Senior High School
01.2006
Skills
- Training support
- Professional phone etiquette
- Critical thinking
- Problem-solving
- Task prioritization
- Data entry proficiency
- Email correspondence
- Administrative support
- Time management
- Attention to detail
- Legal research
- Customer Service
Certification
- SEAL - Strategic Effectiveness for Aspiring Leaders, Leadership Training, 11/01/24
- Plan It Entrepreneur Training Program, Neighborhood Development Center, Spring 2020
Recognition
AFSCME Achievement Award, 2024
- Nominated by the Unclaimed Property team for assisting with claim processing.
Timeline
Consumer Aide Senior
Department of Commerce - State of Minnesota
04.2023 - Current
Customer Service Specialist Intermediate
MNsure - State of Minnesota
08.2022 - 01.2023
Onboarding Customer Service Representative
Comcast
10.2014 - 08.2019
- SEAL - Strategic Effectiveness for Aspiring Leaders, Leadership Training, 11/01/24
- Plan It Entrepreneur Training Program, Neighborhood Development Center, Spring 2020
Associate of Arts - Liberal Arts
Saint Paul College
Diploma -
Central Senior High School
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