Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lekeida Brown

Indianapolis,IN

Summary

Perceptive Employment Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork.

Overview

9
9
years of professional experience

Work History

Employment Specialist

Express Employment Professionals
09.2021 - 08.2023
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Recognized client employment barriers and devised strategies to resolve.
  • Matched clients to open positions based on skills and work requirements.
  • Assessed individuals to identify skills, strengths and interests for job placement.

Customer Service Rep

GEICO
03.2019 - 05.2021
  • Assisting policy holders by answering billing questions, making policy changes and giving recommendations to ensure all their needs are met.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Debt Collector

PHOENIX FINANCIAL SERVICES
07.2017 - 01.2019
  • Locating and contacting debtors
  • Managing all outstanding accounts by negotiating payment plans and payoffs.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.


Patient Advocate

REV ONE COMPANIES
02.2015 - 07.2017
  • Locating and contacting debtors
  • Managing all outstanding accounts by negotiating payment plans and payoffs.
  • Entered details into computer systems and managed database of information.

Education

HIGH SCHOOL DIPLOMA -

AMERICAN SCHOOL FOUNDATION

Skills

  • Recruiting
  • Client Management
  • HR Sourcing
  • Customer Service
  • Account Management
  • In-Person and Telephone Interviewing
  • Resume Building
  • Problem Solving
  • Critical Thinking
  • Great Communication Skills
  • Organization
  • Outside Sales
  • Word processing
  • Administrative experience
  • Excel
  • Microsoft Suite

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Employment Specialist

Express Employment Professionals
09.2021 - 08.2023

Customer Service Rep

GEICO
03.2019 - 05.2021

Debt Collector

PHOENIX FINANCIAL SERVICES
07.2017 - 01.2019

Patient Advocate

REV ONE COMPANIES
02.2015 - 07.2017

HIGH SCHOOL DIPLOMA -

AMERICAN SCHOOL FOUNDATION
Lekeida Brown