
Driven Customer Service Representative with a proven track record at Foundever Work From Home, excelling in onboarding and mentoring over 30 trainees from the Philippines. Demonstrated expertise in problem-solving and active listening, significantly enhancing customer satisfaction and service efficiency. Adapted to rapidly changing environments, showcasing exceptional critical thinking and flexibility.
Onboarding Supervisor for Philippines training class. Maintained a group of 30 trainees. Presenting slides for training materials and showing the team how to navigate tools.
Took incoming calls to assist customers with billing questions and plan changes.
Did troubleshooting when customers services were not working
Mentor new hires
Did call calibrations for new hires