Summary
Overview
Work History
Education
Skills
Timeline
Generic

LeKeisha McHenry

Beaumont,TX

Summary

Driven Customer Service Representative with a proven track record at Foundever Work From Home, excelling in onboarding and mentoring over 30 trainees from the Philippines. Demonstrated expertise in problem-solving and active listening, significantly enhancing customer satisfaction and service efficiency. Adapted to rapidly changing environments, showcasing exceptional critical thinking and flexibility.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Foundever Work From Home
Nashville, TN
10.2014 - Current

Onboarding Supervisor for Philippines training class. Maintained a group of 30 trainees. Presenting slides for training materials and showing the team how to navigate tools.

Took incoming calls to assist customers with billing questions and plan changes.

Did troubleshooting when customers services were not working

Mentor new hires

Did call calibrations for new hires

Education

Associate -

Lamar Indtute of Technology
Beaumont, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Fast learner
  • Flexible
  • Adaptable

Timeline

Customer Service Representative

Foundever Work From Home
10.2014 - Current

Associate -

Lamar Indtute of Technology
LeKeisha McHenry