LeKeisha Washington
Augusta,GA
Summary
Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and skilled in coordinating documentation. Multifaceted with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
15
15
years of professional experience
Work History
Technical Product Consultant I
ADP
Augusta
11.2022 - Current
- Analyzed customer feedback to inform product design improvements.
- Liaised between customers, sales staff, and internal departments when necessary.
- Maintained up-to-date knowledge of industry trends and developments.
- Identified areas of improvement within existing processes and procedures.
- Provided technical advice and support to customers regarding product usage.
Supervisor
SITEL Worldwide Corporation
Augusta, GA
09.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
Patient Care Assistant II
University Hospital
Augusta, GA
07.2017 - 11.2019
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient lights to handle needs and enhance overall comfort.
- Completed documentation of care, hospital actions and patient activities.
Customer Service Representative
SITEL Worldwide Corporation
Augusta, GA
07.2019 - 09.2019
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Implementation Consultant I
Automatic Data Processing Inc.
Augusta, GA
08.2010 - 03.2017
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Oversaw installation of software programs
- Investigated and addressed system issues to enhance usability and improve functionality.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Resolved malfunctions with systems and programs through troubleshooting.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZ06-2026
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
Phoenix09-2024
Associate of Arts - General Studies
Georgia Military College - Milledgeville
Martinez, GASkills
- Creative problem solving
- Administrative support
- Project management experience
- Employee Development
- Data analysis
- Behavioral assessment
- Customer service
- Process improvement
- Effective communication
- Technical support
Timeline
Technical Product Consultant I
ADP
11.2022 - Current
Supervisor
SITEL Worldwide Corporation
09.2019 - Current
Customer Service Representative
SITEL Worldwide Corporation
07.2019 - 09.2019
Patient Care Assistant II
University Hospital
07.2017 - 11.2019
Implementation Consultant I
Automatic Data Processing Inc.
08.2010 - 03.2017
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Industrial Organizational Psychology
University of Phoenix
Associate of Arts - General Studies
Georgia Military College - Milledgeville