LeKendra Reed
St Louis,MO
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Collaborative team player focused on contributing to company success through effective communication and partnership development. Committed to delivering exceptional service and supporting business growth.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Advocate
Rose International
Chesterfield, MO
02.2026 - 06.2026
- Assisted customers with product inquiries and service issues.
- Partnered with team members to address and resolve complex customer concerns.
- Logged customer interactions in CRM system to maintain accurate records.
- Ensured adherence to HIPAA regulations in all patient interactions.
- Handled customer complaints with empathy and professionalism.
- Maintained up-to-date knowledge of company policies and procedures.
- Processed medical claims using advanced billing software and systems.
- Reviewed patient accounts for accuracy and completeness before submission.
- Coordinated with insurance companies to resolve billing discrepancies effectively.
- Maintained detailed records of claims and payments for auditing purposes.
- Communicated with healthcare providers to gather necessary documentation promptly.
Customer Service Advocate
Centene
Saint Louis, MO
05.2022 - 11.2025
- Resolved product inquiries and service issues for customers, enhancing overall satisfaction.
- Addressed customer complaints with empathy and professionalism, fostering positive relationships.
- Collaborated with team members to resolve complex customer concerns.
- Collaborated with departments to coordinate responses, ensuring seamless customer service delivery.
- Documented customer interactions in the CRM system.
- Upheld privacy and security requirements for customer information.
- Ensured compliance with HIPAA regulations to protect patient information.
- Reviewed medical records for accurate coding and billing compliance.
- Processed insurance claims using electronic health record systems efficiently.
- Collaborated with healthcare providers to clarify coding discrepancies promptly.
- Maintained patient confidentiality by adhering to HIPAA regulations consistently.
Technical Support Representative
Spectrum
Saint Louis, MO
01.2019 - 05.2021
- Resolved customer inquiries through phone and chat support.
- Documented technical issues in ticketing system for tracking.
- Collaborated with teams to troubleshoot service disruptions.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 01.2023 - 09.2026
McCluer High School
Florissant , MOSkills
- CRM software
- Microsoft Office
- Data analysis
- Customer service
- Team collaboration
- Conflict resolution
- Active listening
- Typing accuracy
Timeline
Customer Service Advocate
Rose International
02.2026 - 06.2026
Bachelor of Arts - Psychology
Southern New Hampshire University
01.2023 - 09.2026
Customer Service Advocate
Centene
05.2022 - 11.2025
Technical Support Representative
Spectrum
01.2019 - 05.2021
McCluer High School