LEKESHA L. HARRIS
Charlotte,NC
Summary
Capable claims representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing several years of related experience.
Overview
13
13
years of professional experience
Work History
Liability Claims Representative
GEICO, Government Employees Insurance
Woodbury, NY
11.2016 - Current
- Investigate more complex claims that involve liability disputes
- Interact with policyholders, claimants, medical insurers, and body shops
- Verify facts of the accident, review supporting case files, and negotiate settlements
- Be the first point of contact for customers involved in accidents
- Deliver on GEICO's promise to be there when policyholders need us most
- Verify accident facts, determine policy coverage, and review insurance contracts
- Help settle claims where there are no injuries and everyone agrees to the accident details
Cage Supervisor
RESORTS WORLD CASINO NEW YORK CITY
Jamaica, NY
11.2015 - 11.2016
- Perform all functions in accordance with Federal and other laws and gaming regulations and procedures
- Ensured that cage main bank, vault and kiosks were operated in accordance with company policy
- Supervise assigned team members and reported all employee issues and concerns to the Cage Manager
- Carry out supervisor responsibilities to team members in accordance with company policy
- Handle problems or grievances as soon as the need arose within the Cage Department
- Responsible for the accurate and timely preparation of shift end inventory counts for the casino cage, main bank and kiosks daily
- Performed administrative duties such as composing emails, business letters, creating reports and spreadsheets, and database management
Count Room Supervisor
RESORTS WORLD CASINO NEW YORK CITY
Jamaica, NY
10.2012 - 11.2015
- Supervised the assigned team in accordance with the company’s rules and regulations
- Trained and educated the employees regarding proper work completion in adherence with company’s standards
- Assisted in the daily dropping of slot machines as well as the counting of large amounts of currency
- Monitored the drop team members in the casino to ensure that they were compliant with the rules and regulations of NYS Lottery
- Verified the count to ensure its accuracy before transferring the money to the Main Bank
- Cashed personal checks and processed cash advances on credit cards
- Interacted with Income Audit on a daily basis with the transferring of daily paperwork
- Prepared closeout reports and daily deposits
Cage Cashier / Customer Service Relations
RESORTS WORLD CASINO NEW YORK CITY
Jamaica, NY
10.2011 - 10.2012
- Maintained excellent internal and external customer’s relations
- Operated a variety of equipment such as adding machines and calculators, and handled incoming ban accurately
- Created team work and provided customer service confidently and amicably
- Carried out a variety of transactions in the casino and handled all required paperwork
- Exchanged tokens, tickets and chips for cash
- Cashed checks, processed credit card advances and processed wire transfers
- Sold casino chips, tokens or tickets
- Performed administrative duties such as filing and retrieving documents
Education
Bachelors Degree - Sociology
NYACK COLLEGE
Skills
- Confidentiality
- Microsoft Office
- Claims Investigation
- Property Damage Assessment
- Dispute Resolution
- Customer Service
- Proficient team leader
- ability to multi task
Timeline
Liability Claims Representative
GEICO, Government Employees Insurance
11.2016 - Current
Cage Supervisor
RESORTS WORLD CASINO NEW YORK CITY
11.2015 - 11.2016
Count Room Supervisor
RESORTS WORLD CASINO NEW YORK CITY
10.2012 - 11.2015
Cage Cashier / Customer Service Relations
RESORTS WORLD CASINO NEW YORK CITY
10.2011 - 10.2012
Bachelors Degree - Sociology
NYACK COLLEGE