Lekeya Conley
Joliet,IL
Summary
I am a friendly and reliable person. I stand by my commitments and responsibilities. I have acquired excellent customer service skills most of all throughout my work life. I am determined to continue to provide for my children. Therefore working is not an option but a priority for me. I have been married for 18 years now so cleaning, cooking, organizing and all the homemaker skills I possess. I will be a valuable asset to this business as I will give 100% of me and my skills to become an addition to this great established business.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Mom’s Meals
Des Moines , IA
08.2023 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Assembly Line Worker
IBM
Rochester, Minnesota
03.2006 - 10.2007
- Followed standard operating procedures while performing tasks on the assembly line.
- Monitored assembly line operations and identified any issues or problems that arose.
- Communicated effectively with co-workers about production progress throughout shift hours.
Housekeeper
Motel 6 Hotel
Rochester , Minnesota
07.2005 - 11.2006
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and public restrooms.
- Followed safety procedures when handling hazardous materials.
Front Desk Receptionist
Radisson Hotels, LLC
Rochester, MN
04.2001 - 07.2003
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
High School Diploma -
Tilden High School
Chicago, IL06-1990
Skills
- Excellent customer service skills
- Max and UKG computer software
- Customer Support
- Computer Literacy
- Organizer
- Telephone Etiquette
Timeline
Customer Service Representative
Mom’s Meals
08.2023 - 06.2024
Assembly Line Worker
IBM
03.2006 - 10.2007
Housekeeper
Motel 6 Hotel
07.2005 - 11.2006
Front Desk Receptionist
Radisson Hotels, LLC
04.2001 - 07.2003
High School Diploma -
Tilden High School