LeKeysia Hobdy
Riverview
Summary
Compassionate and patients-focused professional with extensive experience in customer service, communication and problem resolution seeking to transition back into the medical field. Skilled in building trust, managing sensitive information, coordinating services, and delivering high-quality support in fast paced environments. Experienced in handling high call volumes, maintaining professionalism, and ensuring positive experiences while meeting individual needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Account Analyst
Tampa Electric
Brandon, FL
01.2023 - Current
- Managed customer accounts, ensuring accurate billing and service delivery.
- Resolved customer inquiries and complaints to enhance satisfaction levels
- Assisted customers with setting up payment plans and extensions. Minimizing deliquent accounts and improving revenue collection.
- Managed sensitive client information with discretion while maintaining strict confidentiality protocols as required.
Risk Management Analyst
USAA
Riverview, FL
05.2021 - 01.2023
- Collaborated with cross-functional teams to enhance compliance and regulatory frameworks.
- Developed risk management reports to support strategic decision-making processes.
- Educated clients on policy terms, conditions and claims processes for enhanced understanding.
- Coordinated with claims adjusters to expedite resolution of client disputes or concerns related to coverage issues.
Licensed Insurance Agent
Progressive
Riverview, FL
03.2019 - 05.2021
- Educated clients on insurance products and coverage options to ensure informed decisions.
- Assessed client needs to provide tailored insurance solutions, enhancing customer satisfaction.
- Processed policy applications and renewals efficiently, maintaining accuracy in documentation.
- Developed and implemented strategies to improve client retention rates through personalized follow-ups.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Retention Customer Service Representative
Truegreen
Tampa, FL
01.2016 - 02.2019
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Enhanced customer retention rates by providing tailored solutions to meet individual client needs.
- Collaborated with cross-functional teams to improve service delivery and streamline processes.
- Trained and mentored new team members on best practices in customer service protocols.
Home Health Caregiver
Personal Family
Tampa, FL
01.2015 - 01.2016
- Provided personalized care and support to enhance daily living activities for clients.
- Administered medications and monitored vital signs to ensure client health and safety.
- Developed and maintained strong relationships with clients and their families for effective communication.
- Coordinated with healthcare professionals to implement individualized care plans tailored to client needs.
CNA
Brandon Rehab Facility
Brandon, FL
01.2011 - 02.2014
- Administered personal care and support, enhancing patient comfort and dignity.
- Monitored vital signs, ensuring timely interventions for patient health stability.
- Assisted with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Implemented best practices in infection control, maintaining a safe environment for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Education
High School Diploma -
Bloomingdale Highschool
Valrico, FL06.2009
Skills
- Conflict resolution
- Time management
- Relationship building
- Patient care
- Mobility assistance
- Charting
- Bedside manner
Certification
CPR Certified
Timeline
Business Account Analyst
Tampa Electric
01.2023 - Current
Risk Management Analyst
USAA
05.2021 - 01.2023
Licensed Insurance Agent
Progressive
03.2019 - 05.2021
Retention Customer Service Representative
Truegreen
01.2016 - 02.2019
Home Health Caregiver
Personal Family
01.2015 - 01.2016
CNA
Brandon Rehab Facility
01.2011 - 02.2014
High School Diploma -
Bloomingdale Highschool