Lela Dancil
Visalia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Financial Empowerment Director
Tucoemas Federal Credit Union
Visalia, CA
05.2001 - Current
- Built strong referral network to generate new business opportunities.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Certified Credit Union Financial Counselor - Financial Counselor
Cuna Mutual Group
12.2020
Professional Certificate - Innovation And Entrepreneurship
Stanford University
Stanford, CA10.2019
Vocational - Credit Union Management
Pomona College
Claremont, CA07.2018
Skills
- Fluent in Spanish and English
- Microsoft Office
- Excellent Communication
- Teamwork and Collaboration
- Customer Relations
- Networking
- Customer Service
- Multitasking
- Team Building
- Planning
Affiliations
- Chamber of Commerce Ambassador (1 year)
- Hispanic Chamber of Commerce Ambassador (2 years)
- Relay for Life Cancer American Cancer Society chairman and team captain (2 years)
- Hats for Hope (9 years )
- Visalia Emergency Aid annual Race Against Hunger Team captain (6 years)
- Lunch buddies mentor ( 3years)
- Neighborhood Degree Scholarship program implementation and mentor
- Juntos Parent Group volunteer
- Neighborhood Degree Community Center board member (Treasurer)
- Christmas Store volunteer for impoverished community (4 years)
Accomplishments
- Neighborhood Church Pillar Award for Restoration
Certification
- Certified Juntos Avanzamos
- Certified Credit Union Financial Counselor
Languages
English
Professional
Spanish
Professional
Timeline
Financial Empowerment Director
Tucoemas Federal Credit Union
05.2001 - Current
Certified Credit Union Financial Counselor - Financial Counselor
Cuna Mutual Group
Professional Certificate - Innovation And Entrepreneurship
Stanford University
Vocational - Credit Union Management
Pomona College
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