Ileana Mella Santos
Bronx,New York
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, community relations,behavior management and technology.
Overview
7
7
years of professional experience
Work History
Community Empowerment Coordinator
The Committee For Hispanic, Families
07.2022 - 05.2023
- Worked with 311 operators and families in a high call setting creating referrals for child care centers for families who had children ages 6 weeks to 13 years old
- Helped the community 1 on 1 with public assistance applications like housing, food stamps, WIC ,cash assistance, section eight, emergency rent assistance, HRA/ACS child care vouchers.
- Supervised activities and events such as Back to school giveaways, Turkey drives, community baby showers, citizenship application workshops, Tax workshops for the youth to promote positive community relations.
- Helped with collection and analysis of data for preparation of monthly progress reports.
- Developed and implemented project plans and budgets to ensure successful execution.
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Utilized grant writing skills to secure additional program funding.
TCovid-19 Technician
City Testing Services Inc
12.2021 - 08.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Processed COVID-19 specimens promptly to meet turnaround time.
- Documented and verified patient information using laboratory information system.
Summer Program Leader
Manhattan Plaza
07.2021 - 08.2021
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Bartista
The Juice Press
01.2020 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Direct Support Professional
Mercy Drive Inc
02.2019 - 02.2020
- Assisted clients with children ages 8 to 13 that have physical disabilities and/or intellectual disabilities with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Mentor Volunteer
ELEVATE NYC
04.2020 - 06.2020
- Worked with children ages 13 to 17 understand and overcome personal, social or behavioral problems affecting educational or vocational situations during the covid-19 pandemic
After-School Program Assistant
WLG SISDA
01.2016 - 01.2017
- After school program counselor for middle school children ages 12 to 15
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
Education
Associate of Arts - Liberal Arts and Science
Hostos Community College of The City University of New York
The Bronx, NY05.2023
Bachelor of Business Administration - Human Resources Management
Lehman College of The City University of New York
The Bronx, NY12.2024
Skills
- Bilingual: Fluent in English and Spanish
- Group and Individual Instruction
- Activity Planning
- Excel Spreadsheets
- Advanced MS Office Suite Knowledge
- Data Entry Documentation
- Office Management
- Community Organization
- Event Supervision
- Public Assistance Programs
- Advocacy and Counseling
Timeline
Community Empowerment Coordinator
The Committee For Hispanic, Families
07.2022 - 05.2023
TCovid-19 Technician
City Testing Services Inc
12.2021 - 08.2022
Summer Program Leader
Manhattan Plaza
07.2021 - 08.2021
Mentor Volunteer
ELEVATE NYC
04.2020 - 06.2020
Bartista
The Juice Press
01.2020 - 03.2020
Direct Support Professional
Mercy Drive Inc
02.2019 - 02.2020
After-School Program Assistant
WLG SISDA
01.2016 - 01.2017
Associate of Arts - Liberal Arts and Science
Hostos Community College of The City University of New York
Bachelor of Business Administration - Human Resources Management
Lehman College of The City University of New York
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