Lela Harper
Walmart
Gulfport,MS
1
year of professional experience
Dynamic Self Checkout Host at Walmart with a proven track record in enhancing customer satisfaction and streamlining transactions. Leveraging cash handling expertise and a cooperative attitude, I effectively resolved issues, reduced wait times, and educated shoppers, contributing to a more efficient checkout experience and increased adoption of self-service systems.
Work History
Self Checkout Host
1 Year 3 Months- Monitored self-checkout lanes, assisting customers with scanning errors, payment issues, and transaction completion.
- Resolved item voids, price overrides, and age-verification requests while maintaining checkout flow.
- Guided shoppers through self-service checkout, answering questions and reducing wait times.
- Detected suspicious activity and escalated potential theft concerns to front-end leadership.
- Supported cashiers and front-end associates during peak periods and register downtime.
- Kept self-checkout area organized, clean, and accessible for customer use.
- Engaged with customers and offered assistance upon entry into store.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
- Enhanced customer satisfaction by efficiently handling self-checkout transactions and addressing concerns promptly.
- Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
Education
High School Diploma
Skills
Patience and empathy
Reliability and punctuality
Cash handling expertise
POS system
Teamwork
Customer service
Reliable and responsible
Multitasking
Professional demeanor
Cooperative attitude
Active listening
Honest and dependable
Timeline
Self Checkout Host
Walmart
07.2025 - CurrentRead More
Harrison Central High School
High School Diploma
Read More