Lela Porter
Milwaukee
Summary
Human Services professional with strong background in providing support and resources to individuals and communities. Skilled in crisis intervention, case management, and service coordination. Known for effective collaboration within teams and adaptability to changing needs. Brings empathy, strong communication skills, and results-driven approach to improving client outcomes.
Overview
11
11
years of professional experience
Work History
Probation and Parole Agent
Department Of Corrections
09.2019 - 06.2023
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Performed routine home inspections and drug tests for offenders on parole.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Arranged substance abuse rehabilitation for offenders.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Donor Processor
Interstate Blood Bank
03.2017 - 02.2019
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Assisted donors in person or over phone by answering questions.
- Completed quality control assessment on equipment used in donor screening process.
- Determined donor suitability through screening tests, hematocrit and vital signs.
- Cleaned and disinfected surfaces, equipment and spaces according to procedures and frequency schedule.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Set up, maintained and verified sterility of lab equipment and tools.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
PERSONAL CAREGIVER
Virgina Healthcare Association
02.2016 - 01.2017
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Supervised daily activities and provided assistance to staff.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Human Resource Specialist
KOHLS
03.2014 - 01.2016
- Analyzed issues and employed improvement processes.
- Oversaw and managed hiring process and assisted human resources.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
Youth Program Coordinator
Racine County Juvenile
02.2023 - 07.2024
- Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
- Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
- Collaborated with local organizations to create partnership opportunities, resulting in diversified program offerings for participants.
- Championed positive youth development by emphasizing the importance of goal-setting, self-reflection, and personal responsibility.
- Established clear policies for handling emergency behavioral, illness and injury incidents.
Human Service Worker
Milwaukee County (Juvenile Justice)
08.2024 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Developed strong relationships with community partners to expand available resources for clients in need.
Education
Master of Science - Community Psychology
Alverno College
Greenfield, WI06-2017
Bachelor of Arts - PHILOSOPHY
Alverno College
Milwaukee, WI12.2012
High School Diploma -
Custer High School
Milwaukee, WI06.2006
Skills
- Intake procedures
- Adult probation
- Court procedures
- Crisis intervention techniques
- Interview and Interrogation Training
- Home inspections
- Critical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- Self-Motivated
- Analytical and Critical Thinking
Timeline
Human Service Worker
Milwaukee County (Juvenile Justice)
08.2024 - Current
Youth Program Coordinator
Racine County Juvenile
02.2023 - 07.2024
Probation and Parole Agent
Department Of Corrections
09.2019 - 06.2023
Donor Processor
Interstate Blood Bank
03.2017 - 02.2019
PERSONAL CAREGIVER
Virgina Healthcare Association
02.2016 - 01.2017
Human Resource Specialist
KOHLS
03.2014 - 01.2016
Master of Science - Community Psychology
Alverno College
Bachelor of Arts - PHILOSOPHY
Alverno College
High School Diploma -
Custer High School