Shaketia Gates
Houston,MS
Summary
Dynamic and results-driven professional with extensive experience as a Probation-Parole Agent at the Mississippi Department of Corrections. Skilled in offender supervision and risk assessments, I excel in fostering positive behavior changes through effective communication and collaboration. Proven ability to ensure compliance and enhance public safety while maintaining meticulous records.
I utilize strong interpersonal skills to build rapport with offenders and stakeholders. Track record of effectively managing caseloads and contributing to community safety.Professional with strong background in monitoring and maintaining secure, structured environments. Skilled in conflict resolution, crisis intervention, and ensuring compliance with established protocols. Focused on team collaboration, adapting to changing needs, and delivering consistent results. Known for reliability, effective communication, and proactive approach to problem-solving.
Overview
14
14
years of professional experience
Work History
Probation-Parole Agent
Mississippi Department Of Corrections
09.2020 - Current
- Conducted intake assessments to gather information for case management.
- Maintained accurate records of client interactions and progress updates.
- Collaborated with community resources to facilitate rehabilitation services for clients.
- Supported risk assessment processes to identify client needs and potential issues.
- Developed rapport with clients to encourage positive behavior changes.
- Ensured compliance with court orders and conditions of release by closely monitoring probationers and parolees.
- Conducted thorough pre-sentence investigations to provide judges with accurate and comprehensive information for sentencing decisions.
- Prevented potential violations by conducting regular home visits, drug tests, employment checks, and curfew monitoring for probationers and parolees.
Law Enforcement Officer
City of Okolona
12.2021 - 11.2025
- Enforced local laws, ensuring public safety and compliance within jurisdiction.
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Responded promptly to emergency calls, assessing situations and deploying appropriate resources.
- Maintained accurate records of incidents, arrests, and reports to ensure accountability.
- Answered emergency calls for help from citizens and business owners.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Enhanced community safety by conducting regular patrols and responding to emergency calls promptly.
Resident Monitoor
Dismas Charities
02.2014 - 10.2021
- Supervised daily operations to ensure safety and compliance standards were met.
- Collaborated effectively with team members to maintain a secure and supportive atmosphere within the residence.
- Updated documentation with latest information about residents, incidents, and infractions.
- Upheld strict compliance to facility policies, educating residents on rules and expectations consistently.
- Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
- Implemented efficient record-keeping systems that streamlined data tracking related to resident progress reports, attendance logs, incident reports.
- Facilitated conflict resolution among residents, promoting a harmonious living environment.
- Provided exceptional customer service for residents, addressing their concerns promptly and professionally.
- Kept residents safe, controlled, and in proper locations.
- Enhanced resident safety by conducting regular room inspections and monitoring daily activities.
- Monitored visitations to ensure adherence to guidelines, maintaining a safe environment for all parties involved during interactions.
- Assisted in conflict resolution among residents, promoting a positive living environment.
Housekeeping
Crothall Healthcare Services
08.2019 - 10.2020
- Enhanced cleanliness and sanitation by performing daily housekeeping tasks such as sweeping, mopping, and dusting.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Correctional Officer
Chickasaw County Sheriff Department
09.2011 - 03.2016
- Supervised daily operations to maintain safety and security within correctional facility.
- Monitored inmate behavior to prevent disturbances and ensure compliance with facility regulations.
- Developed reports documenting incidents, inmate behavior, and operational challenges for management review.
- Enhanced communication between departments to improve coordination during emergencies and daily operations.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
Education
No Degree - Phlebotomy
Itawamba Community College
Fulton, Mississippi, MS03-2020
No Degree - Certified Nursing Assistant
Itawamba Community College
Fulton, Mississippi, MS12-2019
GED -
Itawamba Community College
Fulton, Mississippi, MS02-2008
Skills
- Offender supervision
- Community resources
- Policy enforcement
- Courtroom testimony
- Parole board hearings
- De-escalation techniques
- First aid and CPR
- Teamwork and collaboration
- Problem-solving
- Time management
- Risk and needs assessments
- Attention to detail
- Multitasking
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Active listening
- Effective communication
- Trained in defensive tactics
- Self-defense techniques
- Intake procedures
- Law enforcement
- Self motivation
- Public safety
Timeline
Law Enforcement Officer
City of Okolona
12.2021 - 11.2025
Probation-Parole Agent
Mississippi Department Of Corrections
09.2020 - Current
Housekeeping
Crothall Healthcare Services
08.2019 - 10.2020
Resident Monitoor
Dismas Charities
02.2014 - 10.2021
Correctional Officer
Chickasaw County Sheriff Department
09.2011 - 03.2016
No Degree - Phlebotomy
Itawamba Community College
No Degree - Certified Nursing Assistant
Itawamba Community College
GED -
Itawamba Community College