Leland Bennett
Saint Augustine,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Guest Services
Guy Harvey Resort
Saint Augustine
01.2020 - 03.2022
- Greeted guests and responded to guest inquires, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns
- Informed customers about payment methods and verified credit card data
- Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals
- Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities
- Handled cash and credit payments, adhering to the hotel's cash handling policy and PCI compliance
Busser
Outback Steakhouse
Saint Augustine
03.2024 - 08.2024
- Maintain clean service areas always stocked with supplies in a 55+ table dining establishment
- Bussed, cleared, and reset tables
- Preserved the safety of all common areas and service stations by conducting 3+ scheduled restroom and lobby maintenance checks during each shift
Maintenance Worker
Saint Johns County
Saint Augustine, FL
08.2024 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping and general upkeep efforts for an aesthetically pleasing environment year round.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Operate heavy machinery
- Collaborate with team members to complete task at hand efficiently
Education
High School Graduate -
Pedro Menendez High School
Saint Augustine, FL05.2023
Skills
- Quality Assurance
- Adaptability and Flexibility
- Guest Relations
- Organizational Skills
- Computer Proficiency
- File Management
- Innovative
- Task Prioritization
- Decision Making
- Teamwork and collaboration
- Data Entry
- Dependable and responsible
LANGUAGE
English
Fluent
Certification
- Microsoft 365 Training - June 2022 through May 2022
- MOT - November 2024
- OSHA 10 - March 2025
Timeline
Maintenance Worker
Saint Johns County
08.2024 - Current
Busser
Outback Steakhouse
03.2024 - 08.2024
Front Desk Guest Services
Guy Harvey Resort
01.2020 - 03.2022
High School Graduate -
Pedro Menendez High School