Leslie Rodriguez
Escondido,CA
Summary
Customer-focused professional with background in front desk guest service operations. Have solid experience in handling customer inquiries, resolving complaints, and managing reservations to ensure smooth hotel operations. Strong interpersonal skills paired with proficiency in multitasking and prioritizing tasks under high-pressure situations. Made notable contributions in enhancing customer satisfaction and loyalty through proactive service approach.
Overview
4
4
years of professional experience
Work History
Front Desk Guest Service Agent
The Welk by Hyatt Vacation Club
Escondido, CA
03.2023 - Current
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Assisted in the check-in process by verifying guest identification, collecting payment, issuing room keys, and providing directions to rooms.
- Responded to customer inquiries and complaints in a professional manner.
- • Welcome and greet guests to check in via Hyatt standards and verbiage
- • Utilize a timeshare check in software, Microsoft software , outlook, key encoding software, card reading terminal softwarex etc
- • Take payment and collect signature
- • Notate guest requests and direct them to the correct outlets to fulfill their inquiries
- • Manage guest challenges on my own until higher management is needed
- • Send emails/ make calls about guest requests or to inform other dept. on internal resort matters
- • Maintain a tidy workspace
Cashier
Jilbertos Taco Shop
Valley Center, CA
03.2021 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
Some College (No Degree) - Law (Pre-Law)
Mira Costa Community College
Oceanside, CASkills
- Guest Relations
- Complaint Handling
- Professional Appearance
- Credit and cash payments
- Training and mentoring
- Hospitality services
- Cash Handling
- Problem-solving skills
- POS Systems
- Listening Skills
- Conflict Management
- Inventory Oversight
- Customer Service
- Quality Assurance
Microsoft office trained
Timeline
Front Desk Guest Service Agent
The Welk by Hyatt Vacation Club
03.2023 - Current
Cashier
Jilbertos Taco Shop
03.2021 - 03.2023
Some College (No Degree) - Law (Pre-Law)
Mira Costa Community College