Leland Martin
WINNSBORO,LA
Summary
Dynamic and results-oriented Service Technician and Journeyman Plumber with a proven track record at Byrnes Mechanical Contractors. Excelled in installation, repair, and preventive maintenance, demonstrating exceptional attention to detail and customer service. Mentored apprentices, optimized system efficiency, and consistently exceeded project deadlines, showcasing flexibility and troubleshooting prowess.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
9
9
years of professional experience
Work History
Service Technician
Byrnes Mechanical Contractors
06.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Journeyman Plumber
Collins Plumbing
07.2015 - 06.2022
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in trade.
- Reduced project costs by accurately estimating materials and labor required for plumbing installations and repairs.
- Collaborated with contractors, architects, and engineers to ensure seamless integration of plumbing systems in new construction projects.
- Minimized water damage during emergencies with rapid diagnosis and repair of leaks or burst pipes.
- Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Optimized system efficiency through regular maintenance of water heaters, sump pumps, septic tanks, drain cleaning equipment among other devices involved in the plumbing process.
- Complied with state plumbing codes throughout duration of each project.
Education
GED -
Franklin Parish Alternative
Winnsboro, LASkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Documentation and reporting
Timeline
Service Technician
Byrnes Mechanical Contractors
06.2022 - Current
Journeyman Plumber
Collins Plumbing
07.2015 - 06.2022
GED -
Franklin Parish Alternative
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