Leland Northridge
Phoenix,AZ
Summary
Proven leader and skilled bartender with a track record of enhancing customer loyalty at Nori by crafting unique cocktails and fostering strong relationships. Excelled in multitasking and customer service, significantly improving team performance and operational efficiency at Hardway Investments. Demonstrates expertise and a highly reliable work ethic, ensuring high-quality service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bartender
Nori
12.2023 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
General Manager
Hardway Investments
01.2010 - 11.2023
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Server/Bartender
Julianna's Cafe
01.2007 - 01.2009
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Science - Bioengineering
University of Arizona
Tucson, AZ01-2010
High School Diploma -
Cibola High School
Yuma, AZ05-2006
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Timeline
Bartender
Nori
12.2023 - Current
General Manager
Hardway Investments
01.2010 - 11.2023
Server/Bartender
Julianna's Cafe
01.2007 - 01.2009
Associate of Science - Bioengineering
University of Arizona
High School Diploma -
Cibola High School
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