Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Clinic Coordinator / ManagerProgram MentorCounselorWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: US
Open to relocation: Yes
Open To Work
Lele WEBB
Work Preference
Summary
Versatile healthcare operations professional with a strong foundation in clinical management and process improvement. Skilled in coordinating patient flow, managing staff performance, and ensuring compliance with healthcare regulations. Experienced in leveraging data analysis to enhance operational effectiveness and patient outcomes.
Overview
19
19
years of professional experience
Work History
Senior Medical Assistant (Clinical Operations & Workflow Support)
BJCMG Endocrinology | Washington University | Wellstar | SIHF
08.2014 - Current
- Multiple roles across diverse healthcare systems supporting clinical and operational functions
- Enhanced medical practice operations across multiple healthcare systems, streamlining workflow and elevating patient care delivery
- Collaborated with providers and leadership to optimize workflow and operational efficiency, improving daily operations
- Coordinated patient scheduling, follow-ups, and care transitions, improving clinic flow and reducing delays
- Strengthened patient experience and care coordination, fostering positive outcomes and effective service delivery
- Assisted with onboarding and training staff, strengthening team consistency
- Maintained EMR documentation and compliance
- Oversaw inventory management and equipment maintenance in clinical settings.
Clinic Coordinator / Manager
IFM Community Medicine
Bridgeton, MO
01.2025 - 06.2025
- Managed daily clinic operations for a high-volume clinic improving workflow efficiency and patient flow through scheduling and process coordination
- Directed staff performance and workflow coordination to optimize operations and enhance team productivity
- Supervised front-office operations, including scheduling, registration, and medical records management to maintain seamless patient flow
- Interviewed, hired, trained, and managed a multidisciplinary diverse team, strengthening team productivity and operational consistency
- Oversaw financial processes, including patient charges, payments, and billing coordination to ensure accuracy and streamline workflow
- Analyzed clinic performance metrics, including patient volume and payer mix, supporting data-driven operational and staffing decisions
- Led patient satisfaction and performance improvement initiatives, enhancing service delivery and reducing patient concerns
- Worked with the Division Chief, ambulatory leadership, and peers on daily, monthly, quarterly, and annual planning to optimize the division and innovate solutions
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
AR Specialist / Claims Analyst
CompOne, LTD
01.2007 - 01.2008
- Investigated complex claims and denial issues, achieving improved reimbursement accuracy and minimizing processing delays
- Coordinated with internal teams and insurance providers to resolve billing discrepancies, enhancing accuracy in billing processes
- Processed claims and adjustments for multiple healthcare payers, ensuring timely resolution of denials
Education
MBA -
Missouri Baptist University
St. Louis, MOB.S. - Integrated Studies
Washington University
St. Louis, MOA.A. - General Studies
Columbia College
St. Louis, MOSkills
- Clinic Operations
- Practice Management
- Patient Relations & Service Excellence
- Revenue Cycle Processes
- HIPAA & Regulatory Compliance
- EMR Systems (EPIC, Practice Fusion, Athenahealth)
- Performance Reporting
- Data analysis
- Process Improvement
- Vendor and Inventory Management
- Staff Supervision & Performance Support
- Financial processes
- Problem solving
Affiliations
- American Red Cross-Orientation Presenter
Timeline
Clinic Coordinator / Manager
IFM Community Medicine
01.2025 - 06.2025
Senior Medical Assistant (Clinical Operations & Workflow Support)
BJCMG Endocrinology | Washington University | Wellstar | SIHF
08.2014 - Current
AR Specialist / Claims Analyst
CompOne, LTD
01.2007 - 01.2008
MBA -
Missouri Baptist University
B.S. - Integrated Studies
Washington University
A.A. - General Studies
Columbia College